As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. Interview Questions. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. All quite straight forward. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Again, I received no email invitation and called them twice. ein Mensch und keine Maschine sind. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. A band to help our customers get into the holiday spirit Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Jet2.com was named the - by UK travel agents for the tenth time. Anonymous Employee in Edinburgh, Scotland, I applied online. Avoid negative language. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! Then a phone call asking some questions. Escalating problems to the technical team or other members of the product team. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Recorded, I applied online. Step three: online video assessment where the candidate has to record answers to the questions. I was told that I would be contacted in the next 48 hours should I be successful. I interviewed at Jet2.com (Manchester, England) in Apr 2017. And thats the case whether its our customers or colleagues. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. pour nous faire part du problme. Online application naar The roleplay was fairly easy and the interviewers were very nice. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. I applied online. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. The process took 2 weeks. Step one: submitting application. Jet2.com was named the - by UK travel agents for the tenth time. Overall very friendly staff, very informal. Is First Class Worth It On British Airways? Well done everybody. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. A role play and an interview. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Just be prepared, I applied online. Applied online through the Jet2 careers website. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Online application We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. telephone interview with HR/recruitment. temp to perm. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. It took another two weeks to get a job offer, which I accepted. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Interview. What do you expect your working day to be like? What questions are asked for a resort customer care role in the video interview. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Ans - I would love to deal with customers. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Assessment day lasting 4 hours Applied on the 11th of February. During the interview the recruiter already made it extremely clear I didn't get the job. glasgow, glasgow. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Jet2 is known for its friendly customer service and this is no different in their job interviews. Documents checked and uniform sizes taken. Based in the UK, we support our teams in destination to deliver a VIP customer service. Free interview details posted anonymously by Jet2.com interview candidates. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. Reasons why Jet2 was chosen as a career. We do not have or manage any kind of Travel Services. enva un correo electrnico a We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. om ons te informeren over dit probleem. What a joke. lick the link to read more about the evening. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. A red-carpet welcome Anonymous Interview Candidate in Manchester, England, I applied online. Again, I received no email invitation and called them twice. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. To check the status of flight booking Press 2. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. Tell me about a time you dealt with a difficult customer? Airline You'll keep us flying and give support both in the air and on the ground. Short, straightforward and to the point. I interviewed at Jet2.com and Jet2holidays. Si vous continuez voir ce Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you have no self respect and treated like an animal work for jet2, I applied online. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. U.K What you will be doing. Youll keep us flying and give support both in the air and on the ground. Applied online through the Jet2 careers website. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Step four: face to face interview. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Thorough but very friendly. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. I applied online. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. Great interview. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Step three: online video assessment where the candidate has to record answers to the questions. 2. I thought I had done very well in all of these however I was unsuccessful. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Can't find what you are looking for? Lamentamos pelo inconveniente. Communicate clearly and often. Handling Short term insurance quotes. Caso continue recebendo esta mensagem, Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Tell me about a time you dealt with a difficult customer? View All. Asked 5 August 2021. Goodie bags packed with special treats Wir entschuldigen uns fr die Umstnde. One of the most positive interview experiences I have ever had, I applied online. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. then given a date to attend an . Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. A 10 min window to plan your role play call. Few days later was told i would have face to face interview on 19th december but not sure what time and where . Be ready 10 minutes before your interview time so you have a chance to settle yourself. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. At Jet2, we always strive to reward the amazing work of our colleagues. 10 min telephone interview Contact us online. Then a phone call asking some questions. A huge thank you to everyone that voted for us Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. A band to help our customers get into the holiday spirit Choose the appropriate topic and category of your question to reveal your answer. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . The eight job interview questions you need to have an answer for. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. They didnt even ask what experience I have. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Wenn I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com You can send an email to theJet2 customer serviceteam in such a case. Jet 2 Holidays recruitment team has been very professional. Followed by a video interview. Apply the CARP method. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. However, I have been rejected without any reason and no way of getting a feedback from them. Delivering VIP Customer Service. I was then sent an email with a maths and English assessment. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Third and final stage is telephone call asking about the company. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. On the 21st of February I have, finally, been sent an email with my interview invitation. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). 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