Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. Under 5s travel free in Merseyside. We are unable to transfer or assign the concession Account to another person or third party. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. These only become active on first use. Saveaway Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. ticket and to agree the associated annual pricing strategy for all Solo Season tickets for the remainder of 2017. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. *To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Saveaway or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. The term dates for term time Tickets can be found here. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Cash, contactless, credit or debit cards. An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. They may be bought as tickets valid for: 4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. We are unable to issue cash or cheque refunds. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . This clause 9 also applies to accidental destruction of a Trio Ticket. We aim to have normal service resumed as swiftly as possible. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Trio Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. (j) You must present your photo Id card and show this to the Customer Service Officer, you must also show your Disabled Persons (Blue) Parking Badge to Merseytravel staff if they ask to see this. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. You can just get the Arriva #89 all the way there from Liverpool airport. They are valid in the following formats: 4.2.1 one week (Railpass Young Person Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and can also be purchased from a Merseyrail TVMs in paper format and will be valid from the date specified at purchase; 4.2.2 monthly (Railpass Young Person Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; and. Cash, credit or debit cards. Saveaway Tickets are not eligible for replacement if they are lost or stolen. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. Closed on Christmas Day. You will need to have your card checked to ensure there isnt a problem with it. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. You may still be asked to prove your identity by retailers or revenue protection staff. We know youll have lots of questions about MetroCards and how to use the smart ticketing website so weve put some together here. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? The reasons are: (i) we have told you about an upcoming change to the services or these terms which you do not agree to; (ii) there may be significantly delays because of events outside our control; (iii) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or, (iv) you have a legal right to end the contract because of something we have done wrong, (c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. We can also be contacted using the contact details set out in clause 2.2. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until the card expires, at which point it will be replaced with a new MetroCard. You no longer need a photo or application form. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. to see the other options available. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. 4.2.3 an academic term (Railpass Young Persons Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. 1. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. (i) The concession must only be used by the concession holder. You can also track your online ticket purchases and view the status of your ticket and expiry dates. 1. Please emailsmart@merseytravel.gov.ukwith the followingdetails:-. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. Solo Tickets: 2. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. 4-WeeklyUse it any time on any day for 4 weeks. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. What should I do? Walrus cards will disappear from circulation over time. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. Each refund is calculated on the percentage of the ticket used in line with the relevant Railpass prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. Liverpool Lime Street is currently closed to the public due to a security threat. to see the other options available. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. No trains are running from the station. I have a Walrus card - do I need to change this to use the MetroSmart website? Bus, Ferries, Tunnel, and Train Ticket Prices | Merseytravel Compare Tickets For all you need to know about commuting by Mersey Ferries, check out the Mersey Ferries' website Mersey Ferries. Your ticket will becheckedand the refund calculated. You can now buy a 1 day, 3 day or weekly ticket. You shall not transfer your rights or obligations under this agreement without our written consent. Waiver13.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 6.2 You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Trio Ticket. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. EN. See page 13 for more details. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. I have a Walrus card - do I need to change this to use the MetroSmart website? In processing your Application and administering your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. The personal data you provide us in relation to the Railpass and on the Merseytravel Website is subject to our Fair Processing Notice. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. I dont currently have a MetroCard - how do I get one? By purchasing and using a My Ticket you accept these Terms. It is the Users responsibility to ensure your Account has the required funds or free concessionary journeys available to operate the Toll Barrier. We aim to have normal service resumed as swiftly as possible. 9. You should receive your ticket within seven days. 17. 11. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. We will refund any payments you have made to your Account, less a sum as detailed below. You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. 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