: Independent warranty companies often offer longer-lasting coverage than dealerships. MaxCare coverage is relatively thorough, but it wont match the protection found on a manufacturers warranty. ), decreasing the hassle caused by a breakdown. Copyright 2022 Consumers Unified LLC. And the price was reasonable for this. The company works directly with 2600 certified repair facilities and has a dedicated customer advocacy program. I thought you only pay your deductible and no more, but that is not what happened so be aware! I would not recommend MaxCare and highly doubt that they will ever pick up the phone or answer our inquiries. All vehicles sold by CarMax are eligible, its more how you plan to use it that could be a problem. Take note of the terms of the warranty including the number of miles and/or months it covers. For example, if you have a flat tire or run out of gas, you pay for the tire replacement or the fuel. Stayed tuned. The web portal works with registered, personalized and preferential cards (Sofia City Card). for coverage. If you buy a used vehicle through CarMax, it may be convenient to purchase a CarMax warranty, but we think there are better options for coverage. Reputable extended car warranty company that offers six levels of coverage and has excellent customer reviews. 2 / 1 2 / 2 0 1 7 E xt e n d e d C a r S e r vi ce P l a n s f r o m C a r M a x h t t p s: / / w w w. ca r m a x. co m / ca r b u yi n g p r o ce ss/ m a xca r e se r vi ce p l a n s 2 / 4 Upfront and Fair . The cost for a MaxCare auto warranty varies based on the following factors: You can get a quote on a MaxCare contract when you purchase a vehicle from CarMax. I spoke with management in the Service Department and, basically, they will do nothing to remedy this situation (no loaner car, no contacting MaxCare for an extension, nothing, no help at all). That can make it go as low as $0. See What Extended Warranty Coverage Is Available Through CarMax MaxCare, Limited time offer: Get $300 off with code SAVE300, Get Started for $99 + Get $400 OFF with code 'Get400', The standard CarMax warranty provides coverage for 90 days/4,000 miles, but once that expires, your vehicle wont have protection against mechanical breakdowns. Links in this article may result in us earning a commission but do not impact our advice or recommendations. Customer Review Rating 1.15/5 Average of 359 Customer Reviews Contact Information 12800 Tuckahoe Creek Pkwy Richmond, VA 23238-1115 Visit. Before a CarMax representative offers a MaxCare service plan to you, its important to know the facts. Check out the details of the CarMax warranty plan. Subscriber Agreement & Terms of Use, You would end up paying $1,656 which is just under three hundred dollars more than the high end of the quote range. CarMax @CarMax. Some companies like CarShield offer month-to-month contracts. As far as extended warranties go, there are many choices on the market. We used it to easily change an alternator about 9 months later without any issue. . MaxCare is the optional extended warranty that CarMax customers can add to a used vehicle purchase. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Get a free, personalized quote from CARCHEX to see how much you would pay for coverage. My first call when my check engine light came on was to CarMax's Service Department. 3 If your car needs a covered repair, your only out-of-pocket cost is the deductible (starting as low as $50). What voids a CarMax warranty? I can purchase the maxcare warranty for $3,000 for 100,000 miles/5 years worth of coverage. The company operates 243 dealerships in 41 states, and you can buy a MaxCare warranty from any dealership. Convertible tops? I have been dealing specifically with their 'CLAIMS' department, and I have been getting the runaround for about a month now! There are no specific powertrain or bumper-to-bumper warranty plans for CarMax cars. I have had MaxCare Auto Warranty company for both vehicles for many years. Happy driving and remember don't drive like my brother. Do your research and make sure that if you choose to purchase an extended warranty its from a reputable company. : This score is based on contract transparency and the availability of a money-back guarantee. I took my car in for service because it was having engine issues. Privacy Notice, and After that, youll deal with a third-party company for claims and car repairs. Youll also receive the Love Your Car Guarantee. If you are unable to contact either of these options, you can contact Assurant which is the company that backs all CarMax warranties. Based on the providers 4.7-star average customer score on Google Reviews, the plan appears to be catching on. MaxCare offers a high level of coverage and a suite of benefits, but its only available at the point of purchase. You then have the option to buy the CarMax extended service plan, which is called MaxCare. You may end up paying more in the end for the warranty than you would the repairs, but it provides peace of mind that may be worth the cost for you. Engine Transmission Drive-train Electronics Electrical Systems Steering Suspension Cooling System Climate Control The MaxCare warranty department decided that the work that needed to be done would not be covered due to "lack of routine maintenance" even though we have all the records proving otherwise. - Diane, ConsumerAffairs, Their customer service in the warranty center is awful dont bother calling them. The repair shop can request copies of your service history to make sure the damage isnt your fault. Editorial Note: This content was researched and produced by Motor1.coms expert review team. This straightforward approach tends to earn CarMax positive reviews among consumers when it comes to the purchase process. Failing to contact the company before work is done can result in a denied claim. For more information about reviews on ConsumerAffairs.com please visit our There is a deductible for each repair, usually between $50 and $100. autopom! These optional plans can be tailored to your monthly budget, and provide coverage of your vehicles major systems and hundreds of parts, inside and out, for many years. CarMax MaxCare Exclusions/What's Not Covered The J.D. How much your CarMax warranty is depending on the vehicle model and make, its current mileage, the deductible you put down for repairs, and your average yearly mileage you put on your car. I am stuck with the repair bill. You can pay the full amount or in monthly installments. Since youre at the dealership, youll be able to roll the cost of the service contract in with your car payment, if you want. I have always had a good experience using their MaxCare warranty. IJS. The standard six-year, 125,000-mile warranty appeared to range anywhere from $1,000 to $3,800+ based on the factors mentioned above. Motor1 recently complied a list of the best companies and named Endurance the top choice. This company is horrible. This offering is unmatched in the automotive industry, and you can learn more at carmax.com., If the extended CarMax warranty isnt right for you, you may want to consider coverage from one of the most, reputable extended car warranty companies. However, you should consider your vehicles reliability and the common repairs other drivers report. Couldn't have been a better experience. We at the Guides Auto Team have carefully looked at the services, cost and benefits that come with an extended CarMax warranty. You also have the option to add a CarMax MaxCare extended warranty at the time of your used vehicle purchase. Every vehicle CarMax sells automatically comes with a. for 90 days/4,000 miles (whichever comes first), even if your car is still covered under the manufacturers warranty. Limited time offer: Get $300 off with code SAVE300, Get Started for $99 + Get $400 OFF with code 'Get400', as the nations largest used car dealership. MaxCare makes payments directly to the repair shop, so you dont have to pay upfront and wait for reimbursement. You can use MaxCare at any repair facility certified by the National Institute for Automotive Service Excellence (ASE). The MaxCare plan excludes maintenance services and parts, aftermarket accessories and the breakdown of vehicle components due to corrosion, collisions or inadequate maintenance. I am now being stuck with a bill because CARMAX and MaxCare want to play back-and-forth that who's at fault for my car. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. I know this has been raised before but looking for anyone that has recent experience with CarMax Maxcare to offer their opinion or did they just wait and get the BMW extended warranty? Now, lets talk about the MaxCare vehicle service contract. If youre able to afford a MaxCare extended warranty, it might be worth it. You can pay for your extended warranty over a few years or a few months. $3300 convertible top repair . How much? In todays video we talk about me blowing up the BMW B58 540i and how much Carmax MAXCARE bumper to bumper warranty has paid out so far in the first 6 months.. Deductible options include $50, $100, $200, and $300. Except for the named exclusions, you can rest assured your car is covered. I have called several MaxCare recommended shops and they all say to take it to the dealer. I assumed that she was transferring me directly to someone . The extended CarMax warranty can be canceled at any time and can be transferred to new car owners, though cancellation and transfer fees may apply. 1. Well whenever something is wrong or if I even think something might be wrong they take care of me. Selling extended service plans is just a small part of the CarMax business. Weve listed the companys rate estimates below. It provides repair coverage beyond the manufacturer's warranty and if your car needs a covered repair, your only out-of-pocket cost is the deductible (starting as low as $50). But what about speakers? The standard CarMax warranty provides coverage for 90 days/4,000 miles, but once that expires, your vehicle wont have protection against mechanical breakdowns. Writers and editors evaluate each brand based on industry data and real customers experiences, meeting high editorial standards to keep readers informed. Heres what you should know: We recommend asking for a sample contract before you purchase a CarMax warranty. shame on you CarMax ! The CarMax warranty is called MaxCare. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I spoke at length with the woman that answered, she put me on hold then came back and said that she was transferring me to a Supervisor in the Vehicle Maintenance Dept (She said they were the ones that handled warranty issues). Never cost me a dime. If youre buying a used car from CarMax, consider an extended auto warranty to protect against the cost of unexpected breakdowns. The make, model, model year and mileage on your vehicle, The plan and deductible amount you select, Whether you pay upfront or finance the purchase. Please help and do not purchase a car from Carmax. Discover genuine guest reviews for Sofia Balkan Palace, in Sofia City Center neighborhood, along with the latest prices and availability - book now. What is the relationship between CarMax and the RepairPal Certified Shops? Out of desperation, we contacted the Carmax corporate office in Richmond, VA to get Maxcare's contact information, because we had an electric motor failure & had no other option (the car that we bought from Carmax has been plagued with constant & myriad electrical failures), and it's been a constantly combative process ever since we've made contact. Stock size is approx 32 we upgraded to a 35 with a okay from a dodge dealer that it wouldnt be an issue. I have Maxcare on my Jeep and it's great. So far, we have been unable to speak with a representative, been given the runaround and left on hold for over 75 minutes checking the status of our claim. 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