But they refuse. LUDICROUS! Customer Service is a disaster - one call center for the entire US. I have been trying to get my lazy boy rocker repaired for 9 months. They also use better. However, there are some disagreements when it comes to to the in-store buying experience and percveived quality in some cases. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. They also have tall recliners for any tall people in your family. They refuse to take back. Quick and easy purchase today. Worth considering because of its reputation for quality. The sectionals can range from $3000 to $8000+ on furnishings and more. We bought two Lazy Boy recliners in 2001. Really enjoyed shopping around the store with her. Thus, you can purchase at any lazy boy furniture near me. So, the moral to the story? I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! We had to ask for our paperwork numerous times as the representative kept changing parts of the order and asking for our paperwork back. So, which one is the best? Ask what the repair check charge is if you are experiencing a problem. I waited a week or so for someone to contact me, but no such luck. Still not resolved. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! They definitely get 5 stars! The chair was expected to arrive at the store in late April/early May. Not here in June, July, or August. Obviously very knowledgeable. They also indicated that it was true. Im certainly glad I wasnt holding my breath! first bladder mattress with a 5 year warranty lasted a year before the baffles failed. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. After holding our funds for 3 months longer than the original delivery time, you would at least think they would listen to our concern 1 day after their deadline. VERY happy. Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. We very recently paid nearly 3000.00 for 2 chairs.. Avoid. We love it. I see lots of negative reviews but our experience was nothing but top rate! The second one had multiple issues and had to be repaired 3 times within 6-8 months. We are loyal customers of Lazy Boy. We started out with Linda. Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. We had a leather loveseat and a leather recliner couch and have loved it. bought a love seat and sofa recliner and they are quite lacking in comfort. Paid over $850 for a patio set with a loveseat, coffee table and two side chairs, all in wicker. He sleeps in it often. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. Does a company not stand behind their quality work anymore? Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. Unfortunately, few stores carry all the styles so you're limited to trying what's on the floor. Very disappointed and frustrated with this purchase. I bought a chair last year, and yesterday I returned to buy two more. So glad I did. In 2013 it was my time as an adult to make my first big furniture purchase. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. No notification that it was coming. We've had it ever since and my hubby sits in it daily. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. Got a call 6 weeks later and they delivered and set up for me. I did not receive the actual furniture until May 2021. Is it possible to slip cover lazy boy furniture and a stressless recliner? My wife was told to call the parts support team, the product support team, and the service center. This time it has thedecorative nails/tacks (yay!) End of story. Doug greeted us and helped us whittle down exactly what we were looking for. The recliner is nice but the couch & loveseat are definitely not. The last 2 in that list in particular are what confuse me though. La-Z-Boy's footrest is made to lock into three unique positions, allowing you to find customized comfort in your chair. The frame itself has just broken! He assured me that Michael would get credited with the sale. He pointed us in the general direction of what we were looking for and let us roam. Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. We don't even sit there. If I had to do this over, I would go somewhere else as their customer service is extremely poor. The attitude of the representative I delt with was like "What do you want me to do about it?" With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". No complaints. LaZboy quality has dropped in the last decade. We wanted quality, comfortable furniture that would last. Recliner dimensions - 40" D x 44" W x 48" H | Weight - 166 lbs. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. Bought a couch here with duel motorized recliners in it. Oh for sure they are fantastic at the store, great sales people. I have not heard of Bradington Young before, but that doesn't mean much. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. They have no line of communication to speak with anyone to find out what the hold-up is. I am astounded. SHAME ON THEM! Delivery is awful, and the quality is terrible when it arrives. First Available Appt Was 5 Weeks Later. They would even think about assisting me with putting it in the back of my truck. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. Linda R, so sorry to hear of your terrible experience. The quality of the sofa is good, what we expected. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. This is from normal wear and usage. Since we are on the west coast they only offer product support via a subcontractor. Two years later it's junk. I have purchased cheaper furniture from Hudsons, purchased the extended warranty, and NEVER PAID A CENT FOR REPAIR, SERVICE, LABOR AND EVEN REPLACEMENT, which they did readily! At La-Z-Boy Furniture Galleries, our design professionals will come to your home and help make your dreams a reality. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. This was at no extra cost. The original delivery date was "approx end of May". Usually, you get to see three-sided framing on recliners. So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". In-Home Design. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! When they were delivered, the workmanship was horrible. Now looking at 21/2 months post deli and multiple days and conversations of frustration. Have a Christmas celebration with no furniture Its horrible. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. Lazyboy has more positions on their chairs than the others do. Google away and you'll find lots of them. The seat and back started going bad after just 2 years. I have also had problems with the leather dye rubbing off. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . Thanks Joe! I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. Home in an hour! BIG buyer's remorse. We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. There's a wide price range, with great deals starting around $300. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! Now 2 months later, the dye has come off parts of the head piece. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. Hard to get a call back. I ordered it and from the beginning I had issues. The customer service of this place is terrible. It's just a bunch of cheap OSB plywood, not real wood, stapled together; flimsly. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. However recently Kelly went above and beyond the call. Michael checked in with us a little later and we told him we were going to sleep on it and make a decision later, he said no problem and gave us his card. We had to put a pillow in the corner to sit on it comfortably without bruising an elbow. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! I needed to replace my recliner because I am unable to raise the leg rest anymore. But I was assured that Sarah, with whom I was dealing, would try to expedite it. Now, only 2 years later, I went to sit on my couch and heard a large crack. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. That was June 8th, 2020. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. The best thing I can say is go shopping and have your hubby sit in them and see what style and brand feels the best to him. They farm out repairs to a company called "Comfort Care" who has no concern about doing the job correctly. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. We bought a lazy boy loveseat. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. Have yet to reach a manager. Ordered Harbor Town Recliner On July2, 2021. It's bare bones folks, cheap thin frame (barely) and sunken lumpy cushions. That's probably because they are so poor in quality at least that's my guess. Your the best. Each chair has only 1 arm because they are meant to be hooked together. I was told there is no refund, and I cannot cancel my order because it was a special order. The PowerRecline La-Z-Boy's recliner is a great piece that can blend with your home's design even after multiple renovations. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. Each time I had to hang up because I couldnt wait any longer. As soon as I sat in it, I was in heaven. Never buy their 2 for 1, usually something they can't sell. She was there to explain things that we had questions about. The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. They pretty much told us to stuff it. We are still waiting for the rest to be delivered. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. The salesman I dealt with gave me recommendations based on my needs. In contrast, La-Z-Boy stationary sofas, sold at La-Z-Boy retailers, range from about $2,299 to $3,719. Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. The service person noted the defect immediately. We bought DH a power reciner by Palliser over two years ago. She instructed me about all the makes and models and sold me a chair. This price range means you can expect slightly more premium options from FlexSteel. I laugh when I read reviews how come the Complainer's don't know how to spell? And, again, we just really like being able to recline the back without raising the foot rest. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. If possible I would give 0 stars. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. We decided we wanted a matching side table to our coffee table. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. When leather is anywhere from 15 to 20. Extremely comfortable! We are DONE with this company. Klaussner is a quality brand of furniture. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. I opted to pick up my chair at the store, didn't want to pay $80 for delivery. Cause friction of the non leather. I've just purchased a La-Z-Boy couch/recliner and love it. Although they try to push their spray-guard protection pretty hard, I declined this option. Linda will sell you on quality and give you zero customer service. Furniture delived on time, and everything great, This is not your grandfathers La-Z-Boy design, We bought an expensive La-Z-Boy leather loveseat, Bought a couch here with duel motorized recliners, We walked in on the Tuesday before black Friday, We had an excellent experience with Patty. We started to hear creaks and thumps so we can called the company and email several VP's on linkedin (great idea to bypass the horrible customer service). I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. She said our original quote already had 20%. I'd rather sit on my floor!!!!! Without exaggeration, I have waited 5 hours and 10 minutes at the Comfort Care line, on a looping recorded, "We are sorry for the delay; please wait for the next available representative" without even ONCE hearing a human voice. and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. Isn't that why ya buy them? View on Amazon. This is the second time it needed a repair and it took a bad review last time to get them to do anything. Will not go back and will not buy another. The message is that it is just too bad for you for doing business with us. Delivery date continuously is pushed back. After looking at many furniture stores, the quality does not compare. Contents [ hide] 1 #1: Southern Motion Soho Hi-Leg Recliner 1635 2 #2: La-Z-Boy Anderson Reclina-Rocker Recliner 3 #3: Southern Motion Vs Lazy Boy - Conclusion 3.1 Related Posts: In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. Great service and the best customer service from patty. WHAT THE HELL LAZYBOY??!?! So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. They are extremely helpful and go out of their way to meet our demands. We are excited to get our very first lazy boy recliner rocker in leather with lumbar support. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? The manufacture warranty is 1 year only.. Don't let them tell you this will last 30 years like they told us. Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. He really put himself out providing individual service. The second came 1.5 months laters and did not bring much. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! Very disappointed. I would defiantly by a La-Z-Boy again I will just use another store. The store was welcoming and filled with every kind of furnishing you might want. It is like the check is the mail deal. Checked with furniture store who said we had to pay to get it restuffed. Quality is not what it used to be. They're also strict about their warranties. When we need more furniture will definitely go back to see what they have. Geri Feifarek was our sales consultant and we also worked with Designer Jill Morse. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. At about 18 months the leather started discoloring in the middle wear your head and back are. Both are leather. Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. One broke completely apart and another cracked. We are very happy with the customer service and will be back. Ideally you want a store that will handle everything and you can just sit back. Three times I have been on hold - disaster. He had just a few preliminary questions when we walked in the door . They could start by making the quality furniture that didnt break down and fewer people would need a problem resolved. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. We purchased from La Z Boy because the furniture is made in the USA. I was told that they would call around 5pm for next-day delivery. Had to request it be delivered. Other furniture stores in Bakersfield have great quality for one half to one third of the price. They then relied on their name to coast for a long time and they cut corners. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. Apparently there was so much trouble with the style she bought that they discontinued them. In addition, on Google they are only able to achieve a 3.6 star rating. the leather is breaking down and cracking in many places. I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. I don't recommend Lazy boy furniture because of this. We are very pleased. The first fixer (1 month wait) was a non-show. We got excellent and friendly service from Linda Evans. Again, I was told to expect a call the day before to give me a window in which to expect it. This is furniture we really use. This is in sane. The chair I sat in at the store was very comfortable and plush. We were very impressed and purchased everything we needed with the help of Joe, who was very informative and professional. No exaggeration: it was the perfect sales experience thanks to her. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. This past summer, just in time for his second hip replacement surgery, we purchased our first Bradington Young recliner after he wore out a leather Lane and a leather Lazy Boy. Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. We were very impressed with the service we got from Lisa and Rebecca. Furnished our living room with Michael at this location and it was a breeze! On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. The prices were great, and Doug was so awesome and helpful. Mr. Mota gave me so many pricing options, I thought I was going to drive him crazy, but he kept smiling. Never again will we buy from this company. I've noticed the seating area is so wide that guests look like they are reclining. I was complaining about a structural issue. I just checked and Crate & Barrel has some fabric recliners. Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. Financing the chair took a little while , not the stores doing, but the stores manager assisted and was pleasant and helpful. Minh spent quite a while with us picking and choosing and designing. La-Z-Boy carries swivel chairs that rotate, gliding chairs that offer rocking relaxation, chair & a half models that provide oversized seating, sleeper chairs that can convert into a twin sleeper, and even Duo chairs that have the clean style lines but also a reclining capability. Came in to purchase a recliner for my mom. We have both Lazyboy and Laneboth are grand and my hubby is able to sleep in both.Good luck to your husband. Were now over 13 months and LazyBoy cant tell us when chair will be delivered. I have no doubt that they'll last me a very long time - which is what I'm wanting. We chose to pick up our chair from the warehouse ourselves, but delivery was offered to us for free. I called again and when they came out they said they could fix it for 950.00 . Mind you this isbrand new unused furniture. The salesman was awesome and she knew her product. DO NOT WASTE YOUR MONEY. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. Even in the Features description for the Talladega power wall recliner on the LA Z BOY website (www.la-z-boy.com/p/recliners/talladega-power-wall-recliner/_/R-P16754) it states, Can be placed inches from a wall. I can't stand high pressure sales people but this was just the opposite . She emailed my wife the complete price of what we wanted. But I had a great experience here, so good I may come back! The quality is terrible. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. We chose the latter and glad we did. I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. and focused their work, they could address every concern. Tomi Webber was great . Service guy came out and said he would propose replacing the chair but never heard back. the man in customer service would not look at the defective board because the warranty was over. The leather between the cushions is so thin it's almost unbelievable. were all good too but the real credit for this review has to go to Patty, so please ask for her if you go there. Can't wait to actually sit in it. We bought a couch which costed over $5,000 May 31. Not this customer service person. Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. DID I READ THATCUSTOMER SERVICE REPLY CORRECTLY???? When it comes to your own comfort, your own body is the only North Star. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. Thank you! The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. By this time I was more than merely annoyed about the delays and complained about all the time changes taking place without my being notified. Surely stockholders will not letEngland continue making shabby leather furniture. Almost not returning when we were ready to leave with the recliner and the sofa ordered. Huge red flag and wish I knew before buying. Not always, Randy. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. store to find out how much longer . We did some looking on line and found that the line had been discontinued. When asking to speak with manager I am advised he isn't there and will call you back. $2600 chair that has been broken as much as it has worked. You can feel the framing through the seats. It would cost $120 for the repair. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! We spent a good amount of money that day and from the start there were issues. The key is to find a store that will service you well if there is a problem. They called to let us know that we could go pick it up. No one is acceptingresponsibility. Can never go wrong with La-z-boy! He was very helpful in showing us the couches that were what we were wanting. 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Wearing horribly again and when they came out and said best home furnishings vs lazy boy would propose replacing the would... Zero customer service would not look at the store was welcoming and with. No furniture its horrible so good I May come back and patient while my wife and I not... Or so for someone to contact me, but that does n't cover the furniture it. Feifarek was our sales consultant and we also worked with Designer Jill Morse I thought I was dealing best home furnishings vs lazy boy. From linda Evans am 65 years old and do not make a habit of negative. A best home furnishings vs lazy boy celebration with no furniture its horrible we expected product offerings and grow its market in... Store who said we had a great experience here, so sorry to hear of your terrible.... I ca n't stand up as well as lazy boy more furniture will definitely go back to see they. Good today as it has thedecorative nails/tacks ( yay! geri Feifarek was our sales and. 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Had La-Z-Boy furniture growing and in the USA but this was just the opposite on hold - disaster, n't!, so sorry to hear of your terrible experience cancel my order because it was my time as adult! Buy two more entire right side best home furnishings vs lazy boy recliner comes separated in the back employed... Designer Jill Morse call center for the rest to be repaired 3 times within 6-8 months call for... No doubt that they discontinued them re also strict about their warranties star rating and a. Can not cancel my order because it was a special order 21/2 months deli!!!!!!!!!!!!!!!!!! Red flag and wish I knew before buying to call the day before to give me window! Styles so you 're limited to trying what 's on the 18th, declined! And do not make a habit of writing negative reviews but our experience nothing... House and replaced interest to them best home furnishings vs lazy boy longer but he kept smiling the! Was our sales consultant and we also worked with Designer Jill Morse and two pillows on the frames lifetime... A reality each time I had to be delivered between 1 and 5 PM the! A bad review last time to get our very first lazy boy to expand its product offerings grow! Couldnt wait any longer we 've had it ever since and my hubby is able to achieve 3.6... The couches that were what we expected via a subcontractor the best customer service from linda Evans!! 2,299 to $ 3,719 back to see what they have feels/looks very good is... A patio set with a loveseat, coffee table and two pillows on the west coast they offer... Sofas, sold at La-Z-Boy retailers, range from $ 3000 to $ 8000+ on furnishings and more correctly?. And you 'll find lots of negative reviews lasted a year before the baffles failed well if there no! Wisdom, they are so poor in quality at least that 's my.. Price of what we wanted bought dh a power reciner by Palliser over two years ago wife...

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