Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. DoorDash had many ups and downs and we still do. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. We review 5 of our favorite Doordash interview. Competitors who cant keep up with its aggressive growth. Obviously, if you have more time to deliver something less perishable. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. Tony Xu: Oh actually I dont have one. Ive never worked a day in finance before in much of my life. Interested to advertise with us? Lazy people. Then, I brainstorm and propose different options to resolve the issue. Anybody done these? The . Incorporating AI-powered chatbot for quick and efficient customer support. Tony Xu: Of course. As DoorDash grew, employees pitched in when there were not enough drivers. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. Why do you think that's important? Providing more detailed information about menu items and restaurant offerings. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. Theres a lot of work thats left to go. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. 12495. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. Teamwork and cooperation are the primary keys to success in any work environment. Mr. Mohammed said he would continue driving until he found a more stable job. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. What is DoorDash? This causes them to miss some critical points and not provide the correct answer. Joy Huang: Be careful what you wish for, Tony. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. And maybe what some outsiders have written about us or thought about us. We have two products that will continue to grow both in terms of directions and magnitude. For me, that meant language, that meant earning income to buy Nintendo. As a result, the customer was satisfied with the resolution and continued to use our service. So my wife and I, we actually try a different place almost every time weve ordered. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. And a business like DoorDash requires quite a lot of capital in order to scale. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. 1. When you have something like that, its not possible to know everything and control that decision-making. Doordash values are on this page but organized poorly - https://careers.doordash.com. I think that was important. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. 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So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. What kinds of questions should I expect? 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Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. It took some time to figure out how do you actually improve these inputs? Mr. Xu said the challenges were par for the course. Drivers who sued over their tips. After that, Im done with all of that, he said. Stanford GSBs View From The Top is the Deans premier speaker series. That meant many small things, but when I put them together, those are some of the lessons that I remember most. We ultimately identified about 20 steps in the process and it really came from doing the work. Could you help us first understand what this principle means? After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. Are you improving in some of the systems? With that, will now turn to student Q&A, I believe that Jenna is up first. In case of a halt in the delivery, I would prioritize keeping the customer informed. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. We consider research to be the backbone of what we do at DD. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. As the market matures, they start making money, he said. The second thing is that you have to have a bias for action. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. It's a big banner which has the 12 values organized into 4 themes -. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. Tony, I like to wrap up with a customer a view from the top lightning round. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. And I think if you can do that, and if you can set that at the beginning of your journey. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. If youre looking for a promising career, DoorDash might be the right place for you. Joy Huang: With that, Tony. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. As DoorDash grows, he said, theres going to be more tension.. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. The way I like to explain to things usually everyone when you know, started were all born with zero market share. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. If so, youll want to prepare to answer some common interview questions. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. doordash critical thinking interview. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. And so I think we have a long ways to go, but were excited about the journey ahead. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. Joy Huang: Welcome to View From The Top, the podcast. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Because the outcomes may not always be there every month or every week. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. So for example, there are many, many, businesses that actually just, they sell through their own channel. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. One of the things that we found effective is really writing things down. Whether that means its difficult to raise financing or whether a global pandemic hits. As a subscriber, you have 10 gift articles to give each month. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. And in fact, the company almost ran out of money by the end of 2017. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. DoorDash turned a profit in certain cities. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. They dont necessarily sell through DoorDash. The first question is, what is your favorite class at the GSB? I think over 6 to 12 months, and you can see a year on year, are you improving on the product? I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. And would they actually pay for it? One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. It tends to be what customers remember, theres a lot of steps. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. What are the principles that you rely on as a leader during the toughest times? Product managers can expect to work . Follow us on social media at Stanford GSB. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. Our blog offers vital advice and recommendations on industry best practices. Doordash does a great job of staying a step ahead of the curve. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. Thank you again for joining us. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. 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