I ordered an iPad through Mercari and the seller offered free shipping. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I sell designer bags for about $300-1000. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Posted by: Bill in NC. Press question mark to learn the rest of the keyboard shortcuts. This seems to be a scam, similar to what happens on ebay. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. New to mercari love the community already. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. New comments cannot be posted and votes cannot be cast. Any advice is greatly appreciated. So, I go into my post office and talk to the clerk. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Option 1. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Thanks for the tip! The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Hoping for a happy ending to this problem. That's shitty the buyer seems genuine so I'd hate for this to be the case. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. On hold with USPS now to see what they have to say. My buyer claims they didn't revive a package UPS says was delivered. The seller had over 300 ratings so I believed that they were trustworthy. I shipped out a piece of jewelry. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This actually happened to me except I was the buyer. Is this a scam? Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Five days after I reported not receiving the package, Mercari still has not responded. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. I wouldnt . Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I contacted customer support and told them it was delivered. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I shipped out a piece of jewelry. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Press question mark to learn the rest of the keyboard shortcuts. I contacted the seller and they insisted I wait a few days. **However, I was never given my payment. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. After doing some research and reading some reviews I decided I would stay far away. Thats scary and awful. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Ah, ok. I have this happen all the time. Their customer service does not help sellers. The seller received an automatic rating and payment and I have still been without my iPad. Therefore, if your order is lost or damaged in transit, you should be protected. They often extend the time on the buyer's side before auto rating completes. I despise Mercari and will never use them again! Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Your IP: 'In honor of imnotlegolas for starting this subreddit. Press J to jump to the feed. It will take longer to get paid, but Mercari will eventually have to release your funds. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. You can email the site owner to let them know you were blocked. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Verify the shipping address on your order confirmation. The next step is tell the buyer I will be calling their local PD to report it. I insured the package at full value. Mercari is not as "buyer friendly" as eBay. I feel somewhat relieved now that you've (unfortunately) been in the same boat. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I have the tracking number though, and it says the package was delivered. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Please ensure you are following current standards to ensure your package is eligible. I've had 2 sales on Mercari and both were purchased by scammers. Mercari does offer a $200 shipping protection with each order. Mercari takes about 2 days to respond. ', Press J to jump to the feed. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Weve got you covered. To keep you safe, we ask that all transactions take place in the app. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Michelle Wilson - November 8, 2021. Internet was a no go.I am at the Post Office to see whats up. Create an account to follow your favorite communities and start taking part in conversations. Jeeze. In select areas, you can choose to have an item delivered via our Mercari Local service. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. I'm not sure what else I can do. Cookie Notice They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. I always do, "hi there, just saw your item was delivered, I hope you love it. this is a question and various opinions are valid and necessary. Had this happen a few weeks ago. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I just worry about package theft and stuff. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Date: September 24, 2021 08:21AM New comments cannot be posted and votes cannot be cast. ', Press J to jump to the feed. My husband and I are relatively new to this scene. Please contact me back after you talk to your local USPS". And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Show more Is Mercari Legitimate? thanks. yes I definitely wont. Always do this as the seller. I have the tracking number though, and it says the package was . The sale was almost $200. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I really feel this could be a scam. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I was also charged the incorrect amount of money. The title says it all. Please check the tracking information to confirm if a delivery . But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. 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