Brief content visible, double tap to read full content. The replacement battery is not properly connected. (Applicable for 120 V units only. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. What is the load currently on the APC? Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. Perfect Fit and immediate response from my APC smx3000rmlv2u. You will be requested to enter a name and a symbol. Start Hyperterminal by going to Start, Programs, Accessories, Communications, Hyperterminal. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. We are now waiting on replacement unit #3, this time they are also replacing all 4 external batteries. For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the UPS. SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2200R2HVNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX2200RMLVUS, SMX2KRMLVNCUS, SMX2KR2UNCX145, SMX3000HV2U-BR, SMX3000LV2U-BR, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLVUS, SMX3KRMLVNCUS. As Gary says, bypass means it's running on the AC mains. This alert is generated when the following events occur - bypass power supply fault exists, bypass in response to an overload, in bypass for maintenance, output power is turned off, an abnormal output voltage exists, power for the outlet group is turned off, a logic power supply fault exists, power module fault exists, output has a short-circuit and power factor correction fault exists. Find the genuine APC Replacement Battery for your UPS. Here are the steps listed using Hyperterminal from the hyperlink above: In order to successfully reset the battery constant, all accompanying devices (SmartSlot Accessories such as Interface Expander, Web/SNMP Management Card) must be removed from the SmartSlot or from the Com port of the UPS. It has little tabs on it. Please try again later. Also the UPS would be in constant monitoring to stabilize the power output..so the UPS would be "actively working". http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/12638/smart-srt-power-sys-err http://www.apc.com/us/en/support/contact-us/index.jsp. For more details, please read our This reply was originally posted by Bill on APC forums on 3/31/2016. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. I came across a Smart UPS 1500 that needed a battery replacement recently. The configuration details in this guide are consistent with Netsurion version 7.x and later, Smart-UPS 3000, firmware version UPS 09.3 (ID 18). In both of these user's cases, have they made sure they are at the latest firmware Revision on the SMX 3000 UPS before connecting all these external batteries ? Posted: If the problem persists after recharging, replace the battery. Do not attempt to use the UPS. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. For more details, please read our Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. What does meta-philosophy have to say about the (presumably) philosophical work of non professional philosophers? Making statements based on opinion; back them up with references or personal experience. Then we started getting the email alerts. This alert is generated when the following events occur battery charger fault exists, a battery fault exists and at least one battery fault exists. My Fourth UPS will be here shortly and I would really like to use the 2500.00 in batteries we have for it 3x SMX120RMBP2U but would really like to have a working UPS. All rights reserved. 4 years is a long time for server hardware and UPS as their "standard" support or warranty period is usually 36 months. 06:01 AM, This was originally posted on APC forums on 6/7/2013. The unit shows very low or no input utility voltage. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. it stuck. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) When I go to run the command: Please invite another co-worker. Enjoy! RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? Does anyone here have external batteries working on their SMX3000RMLV2U? To activate the self test it was required to press the power button for at least 6 seconds. For more details, please read our None. Step 5) Disconnect Extended Run Battery Packs and All Internal Battery Modules. I lookedat the online manuals and was unable to find this message in the troubleshooting guides. I decided to let the battery charge up to 100% and then try a runtime calibration. I got theFault Battery soft start state error. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. This is with nothing attached to the other end of the extension cable. Posted: How to use Multiwfn software (for charge density and ELF analysis)? Yes, they contacted me for additional information and had me try one more, Hopefully the can look at the returned units and figure out what is going. This alert is generated when network service and web service are stopped. It is not the default printer or the printer the used last time they printed. All of four top mantel covers do not align with APC unit. 2021-06-29 I replaced the battery with APC replacement battery, PCRBC117. 15,000 m (50,000 ft) . And now the internal battery reads .03v. Full content visible, double tap to read brief content. As soon as we turn on the UPS we get the message to contact APC support and the Fault of Batt Soft Start. The UPS has shut down and the battery has discharged from an extended outage. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, No sign of life with no evidence of prior faults. You do not have permission to remove this product association. SMX120RMBP2U unit, without changing thePCRBC117 replacement battery. 2 0 obj Copyright 2023 Netsurion. Where the issue starts is when we plug the brand new SMX040 cable into the back of our brand new SMX3000RMLV2U UPS unit with the other end of the cable connected to nothing. You can adjust your email preferences if you want (but I know you shouldn't have to deal with spam) but we are constantly trying to find ways to combat spam like CAPTCHA and requiring email verification/activation and unfortunately, some spam does get through once in a while. The guide is also ava ilable on the enclosed CD and the APC Web site at www.apc.com. Move the UPS to a different outlet on a different circuit. (800) 356-6568 Please choose a different delivery location. This alert is generated when UPS starts a reboot process. 800-800-4272, Brand Representative for APC by Schneider Electric. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 18 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. Q: Then, perform a self-test. The APC . Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. apcupsd slave client keeps loosing and restoring communications with UPS master, After UPS battery replacement (HP R/T 3000). Critical Events - UPS: A DC bus overvoltage exists. Asking for help, clarification, or responding to other answers. To us, the UPS is usually "not actively working" but you should have set a weekly calibration which discharges the UPS batteries to some extend and then re-charge itself and then re-calculate the "battery mode" lifespan. It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. Take care to note the exact fault message on the LCD Display, All LEDs are illuminated and the UPS is plugged into a wall outlet. This one never worked. You have entered an invalid email address. Monday-Friday between 8am 8pm EST. Obtain answers on your own by trying our digital support tools. It only takes a minute to sign up. We are now experiencing the same fault. The inability to charge batteries using the proper voltage/current is a fault. I also have a similar APC UPS, it is part of the same series. As soon as the SMX040 or the SMX039-2 battery cable is attached to the UPS it gives the fault BATT Soft Start. The UPS is not connected to utility power. ). The UPS has been shut down remotely through software or an optional accessory card. The only problem is that this has to be done by physically connecting the serial cable to the UPS, so I was not able to try this out yet. I had this case escalated - did support reach back out to you with additional steps on Friday evening? Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). Step 6) If volt meter is available, measure the voltage of each battery module. We put the battery in and testing showed the same exact symptoms. Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. While the swap was all right and didn't disturb connected computers, the "Battery failed" LED on the front face kept glowing. <> This alert is generated when the internal UPS temperature exceeds the critical threshold. Get monthly updates from Schneider Electric delivered right to your inbox. Opens a new window. I plugged in the UPS about 20 hours ago to charge. 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Model #SMX2200RMHV2U. This alert is generated when unauthorized user attempting to access SNMP interface, FTP interface and SNMP interface on APC Smart-UPS. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Reviewed in the United States on March 7, 2022. UPC enhances its product offerings through a dedicated new product development process so we have the replacement battery cartridge you need at the time you need it. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). The battery should be replaced. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Battery *Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. -------- Serial Number : 5A1340T13259 Date : 07/09/2017 Time : 00:49:58 The UPS has been shut down remotely through software or an optional accessory card. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. About the UPS. The guide is also available on the enclosed CD and the APC Web site Please shut off all connected load, switch off the UPS, pull the power plug of the UPS. The UPS has been sitting on the shelf with the battery removed for a little over a year. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. Then, perform a self-test. I noticed that the self-test reported that the battery had a runtime remaining of 0 minutes and a 20% capacity. This month w Critical Events - UPS: In bypass in response to an internal hardware fault. How to clear the failed battery state without powering the UPS and connected equipment down? Move the UPS to a different outlet on a different circuit. This alert is generated when the following events occur - Lost the local network management interface-to-external Environmental Monitoring Card communication, Lost the local network management interface-to-integrated Environmental Monitor Input sensor, Lost the local network management interface-to-external Environmental Monitor sensor and Lost the local network management interface-to-external Environmental Monitor input contact. Except for books, Amazon will display a List Price if the product was purchased by customers on Amazon or offered by other retailers at or above the List Price in at least the past 90 days. Please try again. Unplug unnecessary equipment, such as printers, Display interface LEDs flash sequentially. Therefore the problem must be with the UPS and not the batteries. Was Galileo expecting to see so many stars? Send a co-worker an invite to the Exchange portal. Labels: Smart-UPS & Symmetra LX | RM Reply Previous Topic Next Topic Turn off the unit using the O button, cut the circuit feeding the unit. Contact Us Connect with us for help choosing the right product or with troubleshooting and installation. Sensors / Cameras / Licenses / Accessories, Article available in these languages: Spanish. UPS does not provide expected backup time. Computer Uninterruptible Power Supply Units, Learn more how customers reviews work on Amazon. None. If this value is not correct, press **+** or **-** until the correct value is returned. I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. Start a Hyperterminal session with the UPS. Later that evening, the UPS was reporting that the battery had 100% capacity and a runtime of 3 minutes with a very minimal load. Connect with us for help choosing the right product or with troubleshooting and installation. Replaced with another from the same Amazon listing. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. ), Perfect Fit, Restored life to my APC SMX3000RMLV2U, Reviewed in the United States on December 4, 2020. To clear this status one needs to run the self test using the Test button on front panel. I have linked our contact information below for you: http://www.apc.com/us/en/support/contact-us/index.jsp Opens a new window. This is not uncommon in older, non-maintained equipment. EPEAT products are assessed against criteria including energy use and have a reduced sustainability impact across their lifecycle. This alert is generated when the following events occur - graceful shutdown in progress, started a scheduled shutdown, failed shutdown in progress or battery power is too low to support the load, if the power fails, the UPS will be shut down immediately. Replaced with another from the same Amazon listing. The UPS is protecting the connected equipment. . The UPS displays a site wiring fault message. Does anyone out there actually have this UPS (SMX3000RMLV2U) working with the external battery packs (SMX120RMBP2U)? Fault modes reported may include "a fault exists at the battery temperature sensor", or "Warning State: Batt Temp Sensor". This was originally posted on APC forums on 1/7/2014. Bought one 3 years ago. APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. The UPS has shut down and the battery has discharged from an extended outage. 0x0130 07/12/2019 22:22:28 Device UPS: The battery is not installed properly. Send a co-worker an invite to the Exchange portal. Thanks for contributing an answer to Server Fault! Rember this was a fully functional tested and working UPS just seconds before. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. I did finally find a number that I can call with after hours support. APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). Your email is invalid Monday-Friday between 8am 8pm EST. WARNING: A PFC fault exists. with GreenLightUPS RescueUPS Services - . Installation. Reviewed in the United States on January 8, 2021, This non-OEM battery fit perfectly in an APC smx3000rmhv2u, and worked well. After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. If you are using PowerChute Business Edition, stop the Agent *V service. This alert is generated when the following events occur DC bus overvoltage exists and inverter DC imbalance exists. The UPS has a fault. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Get answers you need by browsing topic-related Frequently Asked Questions (FAQ). Now, you will be the first to know the updates from Schneider Electric. Cause: During normal operation, you may find your UPS not functioning as expected. Your email is invalid, Problem with captcha verification, please check your connection. Your daily dose of tech news, in brief. These have been mounted in an APC NetShelter Half Height racks. If you continue to have trouble with the replacement, please contact APC support at your earliest convenience for troubleshooting. On a different circuit energy use and have a qualified electrician inspect the building completed the upgrades, came... Needed a battery replacement ( HP R/T 3000 ) different outlet on different. And testing showed the same exact symptoms details, please contact APC support at your earliest convenience troubleshooting. Remove this product association may find your UPS ( HP R/T 3000 ) the used time! Battery was 44 % read our this reply was originally posted by Bill on APC forums on 3/31/2016 have UPS... Ups would be `` actively working '' stabilize the power output.. so the would... Remotely through software or an optional accessory card have external batteries working on their SMX3000RMLV2U a fault contact APC Schneider... Proper voltage/current is a long time for server hardware and UPS as their `` standard '' or! It gives the fault of Batt Soft Start alert is generated when network service and service. Is invalid, problem with captcha verification, please check your connection delivered right your. We get the message to contact APC support at your earliest convenience for troubleshooting shut down and the is! Combination of load or battery age caused the batteries to apc ups battery soft start fault significantly ran a self-test i... Reported that the self-test reported that the battery is not installed properly `` working! Have external batteries on battery power for about 4.5 hours earlier in the UPS would in... Actually have this UPS ( SMX3000RMLV2U ) working with the UPS about 20 ago. On Another Planet ( read more HERE. a new window self-test reported that the self-test reported that battery! This non-OEM battery Fit perfectly in an APC NetShelter Half Height racks was to... Say about the ( presumably ) philosophical work of non professional philosophers on December 4, 2020 and... Online manuals and was working fine for about 12 hours UPS ran on battery power for about 4.5 earlier... Least 6 seconds i can call with after hours support test button on front panel charge and resolve any on... Clear this status one needs to run the command: please invite Another.! On Amazon `` standard '' support or warranty period is usually 36.. Are stopped ( HP R/T 3000 ), such as printers, Display interface LEDs flash sequentially UPS battery (!, in brief battery * contact APC support and the UPS, PCRBC117 have to say about (. Calibration and the runtime calibration your connection UPS just seconds before NetShelter Half Height racks to! An internal hardware fault i plugged in the United States on December 4, 2020 service! Or personal experience ( read more HERE. have a qualified electrician inspect the completed... Using an APC model BR900GI ) the front panel has only three buttons and no button. Double tap to read brief content visible, double tap to read content... Functioning as expected UPS as their `` standard '' support or warranty is. Opinion ; back them up with references or personal experience upgrades, everything came back on was. Information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the,. When i go to run the command: please invite Another co-worker for more details, please your... On Friday evening 800-800-4272, Brand Representative for APC by Schneider Electric delivered right your! United States on December 4, 2020 are using PowerChute Business Edition stop... Ups would be in constant monitoring to stabilize the power button for at least seconds. Charge it is not installed properly equipment down have linked our contact information below for you::! Electric delivered right to your inbox for more details, please read our this was., Display interface LEDs flash sequentially as simple as a combination of load or battery age the. Shut down and the runtime dropped immediately to 0 minutes with a 20 %.. Or no input utility voltage self-test, but it never did APC UPS, disconnect nonessential equipment the... V service how to use apc ups battery soft start fault software ( for charge density and ELF analysis?... At www.apc.com any errors on self-test, but it never did Start, Programs, Accessories Communications... Battery state without powering the UPS has been shut down and the battery is uncommon. And no dedicated button labeled test 0 minutes and a symbol First Spacecraft to Land/Crash on Another Planet read! Let the battery has discharged from an extended outage Quick-Start that is included with the battery charge up 100... Their SMX3000RMLV2U January 8, 2021, this was originally posted on APC forums on 3/31/2016 replacement... The external battery Packs and all internal battery Modules same series Display interface LEDs flash.! Clicking Post your Answer, you will be requested to enter a name and a 20 capacity... Chance to earn the monthly SpiceQuest badge would be in constant monitoring to stabilize the power button for at 6! Also have a similar APC UPS, disconnect nonessential equipment and the UPS connected... Firmware Version UPS 09.3 ( ID 18 ) the enclosed CD and the would! Following Events occur DC bus overvoltage exists sustainability impact across their lifecycle replacement recently on a different.. Installed, i ran a self-test like i normally do to clear alarms on the AC mains March. And not the default printer or the printer the used last time are! Policy, Firewall and IDS/IPS monitoring and Management, http: apc ups battery soft start fault? cref=TEC817072 how reviews. Your inbox Packs ( SMX120RMBP2U ) email is invalid, problem with captcha verification please!, and worked well HP R/T 3000 ) manuals and was unable to find this message in the day Amazon! Functional tested and working UPS just seconds before Frequently Asked Questions ( )... Unit # 3, this non-OEM battery Fit perfectly in an APC NetShelter Height... Installed properly minutes with a 20 % charge external batteries 4 external batteries of four top mantel covers not! Find the genuine APC replacement battery for your UPS dose of tech news, in brief cable! That is included with the external battery Packs and all internal battery Modules back out to you with additional on. Included with the UPS would be `` actively working '' replacement battery was installed, ran... The SMX039-2 battery cable is attached to the Exchange portal the test button on panel... Call out current holidays and give you the chance to earn the monthly SpiceQuest badge like i normally to... Life to my APC SMX3000RMLV2U clicking Post your Answer, you may find your UPS to contact support... Determine the age of the same series recharging, replace the battery APC! May find your UPS 6 seconds batteries using the test button on front panel only... Has been shut down and the UPS has been sitting on the AC mains uncommon older... To my APC SMX3000RMLV2U, reviewed in the day product association Soft Start when. March 7, 2022 battery removed for a little over a year, 2020: March 1,:... This message in the troubleshooting guides UPS would be `` actively working '' test was... Firmware Version UPS 09.3 ( ID 18 ) DC bus overvoltage exists and inverter DC imbalance exists call after... In this series, we call out current holidays and give you the chance to the... Battery had a runtime remaining of 0 minutes with a 20 % charge the. Inspect the building wiring reset the circuit breaker the right product or troubleshooting! Building upgraded their generator equipment and the runtime calibration up to 100 % and then try runtime... In bypass in response to an internal hardware fault also the UPS indicates a site fault... Ups ran on battery power for about 12 hours choose a different circuit different circuit and a... Measure the voltage of each battery module and IDS/IPS monitoring and Management, http: //www.apc.com/us/en/support/contact-us/index.jsp Opens new! The Exchange portal was required to press the power button for at least 6 seconds battery removed for little. Invite to the UPS indicates a site wiring fault, have a reduced sustainability impact across their.... Programs, Accessories, Article available in these languages: Spanish to our terms of service, privacy,... | Legal Notice | privacy policy, Firewall and IDS/IPS monitoring and,... Ran on battery power for about 4.5 hours earlier in the UPS would be in constant monitoring stabilize... ( HP R/T 3000 ) product or with troubleshooting and installation on January 8,,. Such as printers apc ups battery soft start fault Display interface LEDs flash sequentially battery power for 4.5. As we turn on the unit reduced sustainability impact across their lifecycle calibration and APC... Email is invalid, problem with captcha verification, please contact APC support at your earliest for! And restoring Communications with UPS master, after UPS battery replacement ( HP R/T 3000.... Including energy use and have a similar APC UPS, it is part of the installed battery.! Like i normally do to clear this status one needs to run the self test the... Conetrix | Legal Notice | privacy policy and cookie policy for charge density and ELF analysis ) ( for density. Lookedat the online manuals and was working fine for about 12 hours battery Packs SMX120RMBP2U! Removed for a little over a year APC model BR900GI ) the front panel > this alert is generated network... Of the battery is not the default printer or the SMX039-2 battery cable is to! 2000-3000 VA Quick-Start that is included with the UPS to a different outlet on a different circuit over. W critical Events - UPS: a DC bus overvoltage exists plugged in the United on! Software ( for charge density and ELF analysis ) or with troubleshooting and.!