Enthusiast - Level 3. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Check out our guide for that device here. This online tool will help you identify and resolve problems with your device. Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). Sign in to the Admin Web GUI. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. This helps increase data rates, but only up to a point. Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. Pro tip: When placing cellular antennas, dont just go to the highest point of the roof! Share Connect with us on Messenger You won't be able to use the sim with your own modem. This online tool will help you identify and resolve problems with your device. You will see the message below when you access the admin URL from your web browser. Due to inactivity, your session will end in approximately 2 minutes. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Due to inactivity, your session will end in approximately 2 minutes. This User Guide can help you get the most out of your 5G Internet Gateway. The update, called 0178, comes with a number of fixes. However, many of the higher frequency bands aren't able to penetrate into buildings. The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. Trying to Return Your WiFiBlast Range Extender? What's changing: Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. For more information, please see our Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Software Version: 3.2.0.14. Due to inactivity, your session will end in approximately 2 minutes. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. We need a resolution and a timeline. Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. Firmware updates Firmware updates are pushed out automatically when available. Please sign in again to continue. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. Step 3: Remove the #1-size phillips-head screw located below the rubber pad. and our Please proceed at your own risk. Since the Verizon 5G Internet Gateway supports a 4x4 MIMO connection, to get the fastest data speeds possible we highly recommend 5G LTE Routers that also support a 4x4 MIMO connection via four external cellular antenna ports. Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. Details can be found here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/. Please sign in again to continue. Here's how to properly mount your 5G Internet Gateway on a wall. Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. As you might expect, using outdoor directional antennas can help increase the signal strength. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Waveform does not make any guarantees nor take any responsibility for damage caused to your unit when following these instructions. Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). Satisfaction guaranteed. Access the router admin page then click Status . Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? Due to inactivity, your session has expired. It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. The admin GUI will now leverage an https address. While still directional, this antenna doesnt require line-of-sight to the tower. The webGUI format will be completely redesigned. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. Join Us in Asking Verizon to Add Support for External Antennas! Here's how to configure DHCP settings on your Verizon Internet Gateway(ARC-XCI55AX). Verizon 5G Internet Gateway - Support Overview. Have a phone you love? The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. Extend your session by clicking OK below. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. Have a phone you love? Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM Here's how to activate prepaid mobile broadband service via the self-serve portal. Have a phone you love? Accessing Verizon 5G Internet Gateway's SIM card does require a couple tools. What's changing: Software Version: 220745 Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway. Extend your session by clicking OK below. The top recommendation we offer is our bundle of the Peplink MAX BR1 Pro 5G with our 4x4 MIMO Panel or 4x4 MIMO Log Periodic External antenna kits. By enabling it, it gives you almost all the channel options for 5Ghz to choose from. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? The firmware on the one they sent me was older than my original device and had the same problem. We'll talk more about this in the next section of this guide. Order Online. Extend your session by clicking OK below. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. Congrats, that device supports the use of external antennas! Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). Improving signal quality has a huge impact on your data rates. The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Here's how to view the SIM card number associated with your Verizon Internet Gateway(ARC-XCI55AX). The more bands you're connected to, the greater the bandwidth, and the higher your data rates. WPA2 will now be the lowest Wi-Fi security setting / option available. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Have a phone you love? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Unlimited Data. I am on software version 21432. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). By using external MIMO antennas placed outside your building, you can bring the faster LTE data rates from outdoors into the 5G LTE Router with much less signal loss. The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). Please sign in again to continue. But I'm still stuck on firmware 2. Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. Please sign in again to continue. Release date: 09/13/2022 We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! From the Router Home screen, click System Settings . "We hope you're enjoying your 5G Home Internet service. Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Due to inactivity, your session has expired. Multi-Carrier Cellular Distributed Antenna Systems (DAS). From the General Information screen, click Check for Software Update . Due to inactivity, your session has expired. Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway(ARC-XCI55AX). As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . Step-by-Step Guide to Removing the Verizon 5G Internet Gateway SIM card. It features a . Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). Please sign in again to continue. The current software update addresses the following: The details: We need a resolution and a timeline. Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. I have had Verizon Home 5G for about a month now. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. I noted they added "IP Passthrough" among alot of other "fixes". This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. Due to inactivity, your session has expired. Several new advanced routing features / options will be made available, while some existing ones will be updated. Have a phone you love? Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! Due to inactivity, your session has expired. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: Is there a way to rectify the issues without new hardware? Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). Verizon is pleased to announce a software update for your device. Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Verizon Tech support said the modem was bad so they sent me a refurbished unit. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). The gateway will automatically restart once the update is complete. 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). 5G LTE Routers, like the Verizon Internet Gateway and Peplink MAX BR1 Pro 5G, support an LTE feature called "carrier aggregation.". Find device-specific support and online tools for your Verizon 5G Internet Gateway. Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). My GL.iNet router which flagged the NAT issue before shows all clear. 306 8.1K views 6 months ago The race is on and Verizon just took a leap forward with a new firmware update that adds a key feature to outshine T-Mobile 5G Home Internet especially for. Here's how to access LAN settings (IP address, Subnet mask, etc.) For the last 4-5 days, eero is going offline once a day. Easy returns. Due to inactivity, your session has expired. The details: The current software update: The details: Here's how to access the admin page on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). What's changing: Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). vman10809. Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. Share Connect with us on Messenger Visit Community Software Version: 3.2.0.5 They're sent out in phases over a few weeks, so not all users get the update at the same time. Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. on your Verizon Internet Gateway(ARC-XCI55AX). Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Release date: 10/17/2022 Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). From the 'Device Settings' screen, click Check for new version . Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). Here's how to properly mount your 5G Internet Gateway on a window. This user guide can help you get the most out of your device. I have had this problem since the day I received the device last summer. To enable, go to LAN settings and enable IP Passthrough. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. So far so good. Updated LED behavior to show blinking red if the SIM is not active. Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. The layout and advanced router settings will see several changes. Here's how to run a speed test for your 5G Internet Gateway. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). Verizon is pleased to announce a software update for your device. Due to inactivity, your session has expired. Lets. Removed myFiOS reference as it is not applicable for this device. Cookie Notice Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. New comments cannot be posted and votes cannot be cast. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. The details: New comments cannot be posted and votes cannot be cast. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. Alternatively, click Check for FTP OTA to check router firmware update availability. I know there's lots of other customers in the same position as I am. I'm using the Verizon cube for C-Band 5G. Here's how to restart your 5G Internet Gateway. I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Release date: 01/12/2023 I just noticed a new firmware was posted today. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) There doesn't appear to be an option to update it in the web interface. The details: By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The details: Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Please sign in again to continue. Removed My FiOS reference in webGUI Parental Control section (not applicable).