"https://www.linkedin.com/company/taxact" I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. They even train their workers to lie for them and its sickening. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. I would appreciate a response, and my money refunded to me. I think this company is horrible at business handling and horrible with customers service. Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" Find the Santa Barbara TPG contact information for tax professionals. I have 2 tax locations and still no help Jan 2nd. Desired outcome: At this point I feel that your company has stolen my money. Sunrise Banks Clients. Try Now! This product is not a loan. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . ok, I'll give them 1 more day to be officially "late" To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! Saturday 8 AM 6 PM ET. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. It's 1-24-23 and I still don't have it. that is just bs. Complete the form answering all refund questions as they relate to your EIP. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? Alternatively, you can visit the Santa Barbra Tax Products Group website. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . My company name is The Whiz Kidd Fs contact [protected]! To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. This option also has an additional charge from the bank that processes the transaction. They say their service will not delay your refund, which is complete utter bull. See contact information here. For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. Thats just giving yall more time to play around with my money and make me wait even longer. If not how do I get a job with them so I too can do as I please! Check amount. ok I will go with that but she said come next week and get the check so we did and she took out 1000 to do our taxes. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. I NEED HELP. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! If this is not fixed by tax season I will be filing a lawsuit. I worked for the I.R.S. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. Well guide you through the process. I am in the same situation. Taxpayers can find contact information for Santa Barbara TPG. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. Dec 16, 2021 301 Commerce Street, Suite 3300. that we would get back after her fees had been taken out. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. Sign the form. Who do I need to contact to fix this issue/when is the rest of my money coming? No problem. I used turbotax this year because I thought it would be more convenient. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { Marketing. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. Hi there boys and girls ME again. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. Day #4 no money. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. They should be shut down! Please try again later, Do Not Sell or Share My Personal Information. I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. My bank closed my savings account due to low funds, and did not inform me. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. MBA, Enrolled Agent. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. A member of our support staff will respond as soon as possible. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. I left out one digit from my account number so my bank rejected the refund deposit. TurboTax Product Support: Customer service and product support hours and options vary by time of year. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! Why are these people considered a legal business? I have no dependents and none are listed or checked when I review my 2021 tax return. I filed my taxes in February 2022. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. They are thieves. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. But where is that $20 going?! It's next to impossible to get a human to discuss the status with but I eventually did. Fixed the issue. Automated phone service is available 24 hours, 7 days/week. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. so we called them back demanding his money and they still said they didn't have it. Monday Friday 8 AM 8:30 PM ET. Authorization number. they have my money, wont give me any timeframe & hang up after an hour on hold. I did this 3 different times. I have missed the compliance training due dates due to the lack of help. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. Years in Business: 158. Business Started: 1/1/1865. Have you heard anything about your check? I will never use turbotax again. To get my full refund that the irs told me they have of mine. Don't they have to follow the same laws as you and I? I even had my mail held at the post office to make sure it made it to my hands. They are responsible ! Claim it and get a lot of features. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Enjoy the peace of mind that comes with overdraft protection. Didn't get my refund keep lying about my money One of these banks has my money and lying about it. Something need s to be done and this bank needs to answer phone calls. Call me to let me know its done its been a whole month! , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? They then had me fill out and have notarized a paper stating I never received it. Get Fax receipt. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. Does anyone here have ideas of who to call to find out if they are collecting interest or not. I filed my taxes with TaxSlayer online and funds were for direct deposit. I filed on the IRS website with free tax. Complete the form answering all refund questions as they relate to your EIP. MBA, Enrolled Agent. TPG stated theyve mailed a refund check which was never received. Using your Inbox for Client Management & Communication. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. 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