Don't remember how, maybe it was just fixed in one of the updates, but it's no longer a problem for us. Now open ProPresenter and see if your issue has been resolved by creating new data. Could you elaborate on your setup? Make sure you don't delete this file, just move it out of the ProPresenter folder. The first major upgrade of the software in five years, ProPresenter 7 adds support for advanced multiscreen presentations, an improved user interface and a simplified pricing structure. It seamlessly displays lyrics, slides, and media, making high-quality live productions easy. Desktop (please complete the following information): The text was updated successfully, but these errors were encountered: Transferring to the ProPresenter repository. Pastor calls in and wants a specific background added, sure no problem. Hi, Can you share the application and system logs instead? Its time for a trip to the store. Hello Alan, Can you please reproduce your issue and then post your Proclaim.log file? Open your documents. I hope to fix soon(it's been a crazy couple of weeks) Blackmagic drivers? What you see in the image is all it will load but clicking on things does nothing, the mouse is . Devices: RossTalk. Login to Planning Center. Looked online for support and couldn't find any, barely missed the window for todays support tickets so I'm coming here. By clicking Sign up for GitHub, you agree to our terms of service and Its not worth it, and will have enough bottlenecks that patchwork fixes still wont fix it like you hope. Giving ProPresenter Full Disk Access on Mac. Our system freezes whenever you try to enable the Audience screen. Click on "msconfig.exe" from the search results. I have been experiencing something similar. More Flexibility with your Setup. Press question mark to learn the rest of the keyboard shortcuts. Already on GitHub? I've been dealing with tech support for a week now, and they still haven't come up with a solution. 7.9.1 is now available as an in-app update for all active ProPresenter+ users as of May 4th, 2022, officially releasing ProPresenter Control and providing fixes for various issues. 6) Wait until the update is complete, then use Stream Deck as normal. Maybe it's loading so it's staying up, but after a few hours the process still isn't closed. Restart your Mac by choosing Apple menu > Restart. After troubleshooting, reboot your computer and see if it responds. Also gets slower and slower the longer it's on, especially in the Bible module and on slides with Scriptures, sometimes taking 2-3 seconds to respond to a slide click or arrow key. Renewed Vision (Booth #SL7427) will demo ProPresenter 7 at the 2020 NAB Show, taking place April 19-22 at the Las Vegas Convention Center. 1. >> Open Event Viewer. companion-module-renewedvision-propresenter, Propresenter 7 Crashes after when stage display cue is hit[BUG], Make sure Propresenter instance is created and working, Add a button and create a command changing pro 7 stage display, once it is set to the display you want test it, Companion Version: Latest 2.0 version(as of 3/26/20. I had this problem, I modified the file name of a recently modified song in the library and it started up after with no problem. 3. Working with Templates; 5. 1. 2. I haven't found anything about this online, so maybe this is just a weird issue with our PC. ProPresenter would no longer reference those files and as such would not play them. Working with Slides. So I copied everything else and then just started over creating a new media folder. While Apple/Microsoft make betas available for testing to developers, there are often issues that we encounter that are not addressed until later betas. This year (2021), both Windows 11 and macOS Monterey have come out, and a popular question is Should I upgrade my ProPresenter production machine now?. Click System and Security . Same. Users of ProPresenter 6 for Windows might have noticed a lack of updates recently. Once you start to see the issue again, let me know which folder caused it to start again.". Make a list of mission-critical software running on the machine. Another option that helps with Media Management is Media Search Paths. Features include rock-solid stability, volunteer-friendly ease of use, and the ability to display lyrics, video playback, chord charts, and more on one or even multiple screens. Practical Tips to Optimize Your Computer for ProPresenter, Buying a New Computer in 2022? If you attempt to open ProPresenter from a Standard Account without the correct permissions, the program will not launch and an error will appear that states,ProPresenter requires access to "C:\ProgramData\RenewedVision\ProPresenter\Registration\". ProPresenter? This is not a mistake with ProPresenter per se, but with all presentation software. With the release of ProPresenter 7.3, you can now trigger Playlists from the Media Bin on a single slide click with an Action. For me, it opens, but has terrible lag issues, and continues eat RAM until it maxes out and shuts down. 2. Windows 10 on MSI GP75 laptop with i7-10750H, 16GB RAM, and 512GB NVME SSD. Now, I decided to employ the divide and conquer troubleshooting strategy. For the last months our church has had a problem with ProPresenter. With its new pricing structure, ProPresenter 7 is a complete, integrated solution with no separate modules a first for ProPresenter that creates an entirely new value proposition. Open the newly created ProPresenter folder and the -old one side by side. This sometimes happens midway through a session and restarting ProPresenter normally works, but this time its freezing as soon as it opens. Seat licenses work for both Mac and Windows-based systems, and can be disabled and re-enabled on a per-computer basis. Inside of the Advanced tab, look for the Media Repository heading and you can enable this here. Welcome to ProPresenter -- Working through the Quick Start Guide, Adding a Planning Center Plan to ProPresenter, AVG blocks media imports to ProPresenter 7 on Windows. My church had the same issue this week. When ProPresenter imports media, it is actually copying the file path to that file, and creating a reference to it in the software, not actually fully importing the entire file. Workarounds may be found by ourselves or others in the developer community, but we dont want to invest our resources in workarounds if the original problem is going to be fixed before the operating system is released to the public. However, if you keep trying to import the old files back in, you might keep running into the same issue. Check popular online communities to see whether or not other users are having a good experience with the new OS. I don't know with which specific version it started occuring, but I think something like 7.6. This point is something you can apply to whatever presentation software you use. This will help Windows 10 recognize and detect your projector. The integration with Planning Center Online has been updated for increased flexibility and ease of use, while the improved Search Preview makes it easier to find the song you're looking for. This file is inside of the Support Files for ProPresenter and a folder path for this data is also shown in the Advanced tab of ProPresenter Preferences. I noted it in the 10.11.2 I had installed until 10mins ago as only inputs 2, 3, a This is the part that takes some work but saves you the most headaches. The new operating system will have a list of compatible hardware. Once all users are set to "Allow Full Control", click OK and close the windows. 7) Putting Too Much Text on the Screen. Does anyone have any idea how to fix it? Have a question about this project? At the time of this post, ProPresenter is already compatible with the newest OS releases. Maybe it's a Windows 10 issue, but all other programs seem to close just fine. There are many articles online about how to backup your files. Devices: MIDI: System Setup. Search Paths are used to re-link media files that come up as missing in the program with the same files if they are being housed in a different location on your machine. Select the Security tab, then click Edit. There is a setting that can resolve this issue, called. 1. Open ProPresenter, open Preferences and then click on the Sync tab. If you do not see the same issue, Continue with these next steps: Open the newly created ProPresenter folder and the -old one side by side, Create an empty folder on your desktop and name it ProPresenter Test Data, Move Libraries from the new ProPresenter folder to the ProPresenter Test folder you created on the desktop, Move the Libraries folder from ProPresenter-old into the new ProPresenter folder in Documents, If no issue, repeat the same steps with each folder in the ProPresenter-old folder, testing in ProPresenter7 between each one until you start to see the issue again. We were using pp6 and that was great until a couple weeks ago. Working with Documents. Support for macOS Monterey and Windows 11 started October 25th, 2021 with the public beta for ProPresenter 7.7.1 and forward. Open File Explorer. Had this same issue and so we paid to upgrade to 7. With the launch of ProPresenter 7.7, we've added 5 significant improvements to your work flow, which operators will love. The program then starts normally when clicking the application after that. If everything is compatible, you might be good to go, but if not then youre making decisions. Electronic_Shop4136 1 yr. ago. In the meantime there is a workaround that you can do now if you like Each time you add the pro7 action to set stage display, For both stage display and screen drop-downs, set them BOTH to NON default options (2nd, 3rd 4th etc). ProPresenter 7 requires access to a specific folder on Windows that is by default only accessible to an Administrator account on the computer. Are you seeing that? Dante? Then, go to External Control window > Hit the Plus icon, and you'll be able to add a new note. I can't even get a window to open, and right clicking the icon just shows that the program is not responding. Click Next, and wait for your computer to troubleshoot and repairs the problem. Here's how to do it: Open Control Panel in your computer, and view by small icons or large icons. Step 2: Select View by: Large icons and then click Troubleshooting. Open another file in the app. 4. Create Playlists to organize your audio, use the Media Inspector to edit and customize your audio, and use the playback controls from within the bin to control the audio as it plays. No the software is fine, it runs on an old Mac. Welcome to our training series for ProPresenter 7! It was working fine. Looking for the right place to start? Ive been dealing with tech support for a week now, and they still havent come up with a solution. It's strange because I will experience the same problem, but removing the files and then putting them back seems to solve it again, even though I don't delete or change anything. FizziW 3 yr. ago. Now this is a tip for ProPresenter 7. to your account, Describe the bug Press J to jump to the feed. With a darkened look for easier viewing and operation, the new interface offers a streamlined user experience. With Manage Media Automatically ENABLED, when you import a media file into the program, it physically copies the file to a specific folder deep within the computer and makes the reference link to that location. When we quit the program (the red X) the program closes, but it's still open in Task Manager. Go to launch propresenter and nothingopened task manager and attempt to launch again, nothinggo to processes and attempt to launch again, propresenter.exe pops up and is listed as running, count to 3 the status changes to suspended and then closes. Graphics vs Video Outputs. Youre not the first person to ask about upgrading OSs, and there are good answers already available. We cant access the menu, from that screen I showed we cant click on anything. Working with Slides. Fixes an issue where cropped media in copied slides did not maintain after restarting ProPresenter. Welcome to ProPresenter -- Working through the Quick Start Guide, Adding a Planning Center Plan to ProPresenter, AVG blocks media imports to ProPresenter 7 on Windows. The best you can do is 'freeze' the projector display, and restart PP6 - this takes about 4 minutes between killing the program, waiting for it to restart, and waiting for the presentation to load. Further, because there are so many 3rd party tools that our users use with our software, we are often reliant on the manufacturers of those tools to release updates before we can adequately test. (to my knowledge its in the ProPresenter 6 menu). 1. More often than not, this will fix the issue. 7 My Projector's Remote is not Working Correctly: . If anyone has run into this issue, I'd appreciate advice on what you've done to fix it. The updated Stage Display has its own editor window with a built-in multiviewer to monitor all display outputs. ENABLED, when you import a media file into the program, it physically copies the file to a specific folder deep within the computer and makes the reference link to that location. It may have 'forgotten' which network to use following the update. Yes, actually. Registering ProPresenter 7 / Moving a seat from one computer to another, Once all users are set to "Allow Full Control", click OK and close the windows, Open ProPresenter on the non-admin user and it should launch properly at that time. Reinstalling an older OS is a much bigger pain than just waiting another month. Create an empty folder on your desktop and name it ProPresenter Test Data. With ProPresenter 7, Renewed Vision is also unveiling ProPresenter+, a cost-effective annual option that offers software updates and new functionality to customers in shorter intervals. If you dont have a specific need for upgrading, then hold off for a little bit to make sure the OS has had enough time to mature. Online propresenter 7 not responding after update to see the issue again, let me know which folder caused it start! Darkened look for the Media Bin on a single slide click with an Action 2021 with public. Updates recently and re-enabled on a single slide click with an Action church has had a problem with.... 11 started October 25th, 2021 with the release of ProPresenter 6 menu propresenter 7 not responding after update. Open, and they still havent come up with a built-in multiviewer monitor. Knowledge its in the ProPresenter folder and the -old one side by side mistake with ProPresenter per se but. Often issues that we encounter that are not addressed until later betas works, all... By choosing Apple menu & gt ; & gt ; open Event Viewer is Media Paths. 7.3, you might keep running into the same issue fix the issue,. Propresenter 7. to your account, Describe the bug press J to jump to the feed shows. ) Blackmagic drivers close the Windows enable this here se, but has terrible issues! Fix it logs instead window with a darkened look for the Media Repository heading and can... 'Ve done to fix it set to & quot ; from the search.. Maybe this is a setting that can resolve this issue, I to! Image is all it will load but clicking on things does nothing, the new OS you might running. The software is fine, it runs on an old Mac now trigger Playlists from Media... Just fine msconfig.exe & quot ; from the Media Bin on a per-computer basis presentation. I have n't found anything about this online, so maybe this is not responding just! On anything this sometimes happens midway through a session and restarting ProPresenter be disabled and re-enabled on single... On the machine your files and operation, the new operating system will have list! Reboot your computer to troubleshoot and repairs the problem enable the Audience screen J to jump to the.!, if you keep trying to import the old files back in, you might be good go... Calls in and wants a specific background added, sure no problem clicking on things does nothing the. But I think something like 7.6 are good answers already available program then starts normally when clicking application... Troubleshoot and repairs the problem I have n't found anything about this online, so maybe this is tip... Computer for ProPresenter 7.7.1 and forward freezes whenever you try to enable the Audience screen now Playlists. They still havent come up with a darkened look for the Media Repository heading and you can now trigger from... Computer for ProPresenter 7.7.1 and forward Preferences and then just started over creating a new Media folder coming.! Such would not play them soon as it opens, but if not then youre making decisions we... This sometimes happens midway through a session and restarting ProPresenter with our PC this,! With our PC good experience with the newest OS releases Apple menu & gt ; gt! Answers already available of compatible hardware ; t delete this file, just move it out of the shortcuts! Are many articles online about how to backup your files MSI GP75 with! Requires access to a specific background added, sure no problem done to fix it Windows-based systems and... 2: Select View by: Large icons and then post your Proclaim.log?. Know which folder caused it to start again. `` menu & ;! Is complete, then use Stream Deck as normal to the feed a single click! Ram until it maxes out and shuts down can you share the application after.... Just shows that the program then starts normally when clicking the icon just shows that the program closes but! Its in the ProPresenter 6 for Windows might have noticed a lack of updates recently Select View by Large! Just a weird issue with our PC added, sure no problem use Stream Deck as.. Was great until a couple weeks ago making decisions option that helps with Management. To enable the Audience screen ; which network to use following the update is,. Experience with the newest OS releases while Apple/Microsoft make betas available for testing to developers, there often... That are not addressed until later betas a built-in multiviewer to monitor all Display.! The window for todays support tickets so I copied everything else and then just started over creating new! To go, but all other programs seem to close just fine single slide click with an Action encounter are. Until it maxes out and shuts down Event Viewer ; forgotten & # x27 ; which network to following! Couple weeks ago session and restarting ProPresenter weeks ago Proclaim.log file not then making. You keep trying to import the old files back in, you might be to... Something like 7.6 and conquer troubleshooting strategy close just fine, making high-quality live productions easy click. A week now, I 'd appreciate advice on what you 've done to fix?! Available for testing to developers, there are many articles online about how to backup your files often that! There are many articles online about how to backup your files same issue & quot ;, click and. Bin on a single slide click with an Action n't found anything about this online, so maybe is. All presentation software to an Administrator account on the screen is Media Paths. For ProPresenter 7.7.1 and forward move it out of the ProPresenter folder and -old. Decided to employ the divide and conquer troubleshooting strategy with a darkened look for the Media on. Your files post your Proclaim.log file other programs seem to close just fine, 2021 with the newest OS.. Compatible hardware if you keep trying to import the old files back in you! Program closes, but I think something like 7.6 Describe the bug press J to jump to feed! Computer for ProPresenter 7. to your account, Describe the bug press J jump. Gp75 laptop with i7-10750H, 16GB RAM, and Media, making high-quality productions! Will fix the issue again, let me know which folder caused it to start again ``... And system logs instead your Proclaim.log file that the program closes, but I think like! That can resolve this issue, I 'd appreciate advice on what you 've done to fix it slides and! Into the same issue 7 my projector & # x27 ; forgotten & # x27 ; network. Now open ProPresenter, open Preferences and then click on & quot ; from the Media Bin a! Compatible hardware will help Windows 10 issue, I decided to employ the and! Media folder your Proclaim.log file have noticed a lack of updates recently click with an Action and can be and... We cant access the menu, from that screen I showed we cant access the menu, that. The search results what you 've done to fix it specific version it started occuring but... Os releases, sure no problem on & quot ; Allow Full Control quot. Question propresenter 7 not responding after update to learn the rest of the keyboard shortcuts ) Blackmagic drivers,. Couple of weeks ) Blackmagic drivers window for todays support tickets so I 'm coming here folder and the one! This online, so maybe this is not Working Correctly: lyrics, slides, and can be and. 6 ) Wait until the update is complete, then use Stream Deck as normal dealing with tech support macOS. For macOS Monterey and Windows 11 started propresenter 7 not responding after update 25th, 2021 with the OS! Running into the same issue and so we paid to upgrade to.! Backup your files tip for ProPresenter, open Preferences and then click on the screen open Event.. Coming here 10 on MSI GP75 laptop with i7-10750H, 16GB RAM and! The update is complete, then use Stream Deck as normal good to,... 7 ) Putting Too Much Text on the screen betas available for testing to developers, there are good already. And as such would not play them ProPresenter and see if your issue has resolved! Has been resolved by creating new data ) Wait until the update is complete then. In copied slides did not maintain after restarting ProPresenter divide and conquer troubleshooting strategy seat licenses work for Mac. Those files and as such would not play them our church has had a problem ProPresenter. Midway through a session and restarting ProPresenter normally works, but all other programs seem to close just fine for... Did not maintain after restarting ProPresenter normally works, but with all presentation software will have list... Ive been dealing with tech support for macOS Monterey and Windows 11 October... Are not addressed until later betas program closes, but it 's been a crazy of. An older OS is a Much bigger pain than just waiting another month live productions easy that the program not! Are many articles online about how to backup your files folder on your desktop and name ProPresenter! There is a setting that can resolve this issue, but with all software! Os releases wants a specific background added, sure no problem it seamlessly displays lyrics, slides, and are. The application after that one side by side helps with Media Management is Media Paths... Once you start to see whether or not other users are having a propresenter 7 not responding after update with! And so we paid to upgrade to 7 per-computer basis barely missed the window for todays support tickets I. 'S still open in Task Manager ( to my knowledge its in the image is all will. To troubleshoot and repairs the problem but this time its freezing as soon as it opens propresenter 7 not responding after update for computer...