Also, mention the most recent voyage you were on with Princess. On the web version, I can't link my booking number. If so, you would have historical records of personal information that should have been converted over to the MC App. He had tried numerous times with his ID and password (and also with the booking number), but no dice. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Even when I put only my first name the blue save comes up, but does not save the info. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Not able to download app. I have always had good luck with the Medallin app. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Some issues cannot be easily resolved through online tutorials or self help. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. Seems to be no way to swipe or click out Have called numerous numbers and went around the world only to eventually come back to the original operator, W Couldn't log in with password had to use book ref. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. However, the app has not updated and still only records up as Ruby membership. Just FYIyou have responded to a posting that was created back in 2021. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. When I uploaded my passport I get an error saying that my first name does not match. It says "INVALID VALUE" for my email address so the next button isn't accessible. Always get message try again later Unable to login. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. Is there a way to wear my Medallion device other than the lanyard?Absolutely. Discover rich heritage and bright flavors ona Mexico cruise. Want to avoid a crowd or standing in line? Cannot upload security photo, says try again later. That said, I was able to get my info loaded. Please try again later.. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. (My app issues didn't get fixed.) Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Not an improvement Please advise how to edit and enter the correct birthdate. UPDATE: I was able to get in on my tablet using log in with booking number. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. In addition I cant find the photo anywhere. So much for relaxation. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Watch live TV, movies and Ocean Originals anytime, anywhere! Can my Medallion device be shipped to my residence if I live outside the U.S.? And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Good to hear you finally found a way! I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. App is doing nothing it was intended to do--does not allow me to register with email or booking number. But he wanted the name of the person and number that gave me incorrect information. Thanks. Wont let me get past birthday my next gripe is about the airport that if we are unfortunately needing repatriated home. There are several lengthy threads on the MedallionClass App, one specific to Android. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. I have successfully located the Arrival Time feature on my tablet. They will be able to just race on board with their medallions! Princess needs to do what airlines and many other companies do. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? It contains your cabin number, your drink plan etc. Does anyone know how I can do this outside of the app? Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Princess USA does that now. We recommend you download the latest version of the app before you leave home. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. Youll appreciate the enhanced video-on-demand system in your stateroom. ? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Realize you forgot sunscreen by the pool? Your advise & resolution required ! I HATE this Medallion App thing! The number of historical complaints/issues should reveal there is an issue, fix it! to the Ocean guest experience platform. Previous message had wrong email address: Want your favorite fruity drink while relaxing in the Piazza? There will also be how-to videos on the stateroom TVs. Does anyone know how I can do this outside of the app? Choose from a world of options while avoiding lines and wait times. download the app in your phone's app store. Pretty sure everything else is manual entry. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I even tried to use their web version of the app. If down due to system maintenance, so state (THAT is minimal customer service required). Ann is my middle so my passport is correct How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Kind of you. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. I add it in and it won't take. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. You can also access these experiences through your stateroom TV and digital portals around the ship. I installed the Medallion Net app before boarding no issues. That eventually went away. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I had this interaction yesterday when checking DMW function. I want to be able to use the app.). No Smart Phone.No Problem. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Went in to find out why and screen went blank and white. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . Princess MedallionClass does not seem very safe to us. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. I have spent 2 hours trying to get the app to load my info? This is under required documents section, Cannot log n to put my reservation number in. Booking name was Brenda What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Anyone else having this problem? Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Your reply is definitely uncalled for. It just won't save. Can not get to green line. I have more than the 2 gb required. No, once on board you can download and use the MedallionClass app and all digital experiences for free. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. Help. The last part to complete my requirements is the photonot working for me. This will be an interesting cruise in 5 days. No, the Medallion contains no information at all. Concerned about how much you (and your family) have bought during your cruise? I have called Princess Support about 9 times. I can't uninstall it and I want it GONE! For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I have tried doing it manually and scanning but to no avail. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. All required fields filled out and accurate but the "Save" button stays gray. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Save screen is grey in personal information and wont let me save. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! It is a pain to navigate and certainly not fit for purpose. It keeps saying that these are pending and not acceptable. With 80% of people having so many problems with this app you'd think they would be working on it big time. Receive error message "something went wrong, try again later." The Medallion device contains no personal information but transmits an encrypted guest i.d. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Force Stop the Princess MedallionClass App. . Try your partners phone also. I have been trying to add our information into the app but the save button is grey - will not save. App will not accept my Florida enhanced drivers license. Then when I just opened my husbands tab it shows some of my contact info on his side. Why bother, just take it to check in. Medallion Class App on iPhone does not load, just get the "turning circle". ), You will be able to leave a comment after signing in, By Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". The app crashes on open on my Galaxy S8. So as to be polite I won't blame Princess, it must be Mercury Retrograde. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Will not save info. Watch video: Introducing Princess MedallionClass. Can someone access my personal information through my Medallion device? I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. Does anyone know how I can do this outside of the app? If you already have an online account with Princess, you may enter your . I know it is frustrating; but rest assure; Princess IT are working overtime;. Passport GLYNIS BARBARA SALZER. 19952023, The Independent Traveler, Inc. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. If I try anything else, all information is lost. Why can't they have an app that works on older phones?? WTF? This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. 2. You will be able to leave a comment after signing in, By Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. MedallionClass cruising is all about making vacations effortless. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. What do I need to get it to save the information? I entered the wrong birthdate and it won't let me edit the information. R u sure you have placed the phone properly over them? Experience the Best of the West with Princess. Unable to proceed. Which phone number did you call? Still no help after reporting this issue by phone 2 weeks ago. Does the MedallionClass app work before my cruise? I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. How does the Medallion device help with guest safety? Not everyone upgrades their phone each year. I still don't see anything about choosing an arrival time but at least I'm in . I can do without the drinks, but still need required documents, health for boarding. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. have your passport handy. although our passes are on our phones I printed the passes off. Booking name Rene . I have successfully located the Arrival Time feature on my tablet. tried to upload Covid pass. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. I have successfully located the Arrival Time feature on my tablet. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". After scanning my passport and filling in the details, I press SAVE. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. To do this, you can use Princess's Cruise Personalizer website. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. You can't do everythingbut quite a bit can be done using this method. See the Great Lands glaciers, wildlife, and national parks. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Will not let me save. Depending on your departure date, they might not respond for a while. Right now, it is hit and miss/for some, not others/very poorly developed. Well it really is moving slower! It took 45 minutes to enter passport info and update personal info. Tried to photo my vaccination certificates, same result. Can't do this successfully. I deleted the App from my Iphone and i-cloud and re-installed. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. How do I REMOVE this app! Your door unlocks as you approach and even gives you a personalized greeting. I cannot link my booking number. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Error message pending It has been pending for 4 days. To use our mobile site, please enable JavaScript. Have dinner at the same time each night or change it based on what works or you. Tried restarting the app and restarting the phone with no success. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Alternatively, you may use. The App is very poorly written and takes an inordinate amount of system resources. Thanks for watching! Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! I have a receipt for it. Your help to a resolution required! The WiFi isn't what Princess advertises on their website. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Yes! My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). There must be a easier way of checking in. Can't sign now for my wife. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. As said above, you'll still need your vacc card at check-in. such a waste of my time. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Purchase food, drinks, stuff even laundry tokens! So that is all I have had to show at check in. Wildcatllamas, October 2, 2022 in Princess Cruises. Are you having issues? We just used the medallion last week on a Princess (ta && ta.queueForLoad ? But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Youll love the ability to message them through the app. CC Help Jenn It has just been frustrating. No. Keep your distance; still enjoy great service. I am currently using IPhone 11. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. My app no longer shows me as green line. I want to be able to use the app. Not worth the effort or worry. It's recommended to create a New Account if you don't have one already. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Re Princess (ta && ta.queueForLoad ? It says "INVALID VALUE" for my email address so the next button isn't accessible. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. Now I am on board the Caribbean Princess. Can't click on it. Then open a web browser and the page will launch. The technology allows for touchless services on board and more. I have tried for 3 weeks now to now avail. UPDATE: I was able to get in on my tablet using log in with booking number. Passport name REN If you have any questions prior to your sailing, you can call us at: Next-level technology. this is quite possibly the worst app ever created. Today I was told to check back in a month. Thank you, Rick&Jeannie! My issue was that I could complete the checkin but it would not let me choose an arrival time. Why will it not take my full name as given on the passport? Also now doesnt come up with a link to wifes details, now Ive filled mine in Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. I'm from. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! This Clears both data and cache. I was on Virgin last December and their app was wonky but nothing like this one. Can't load my photograph on it. Using your phone take a screenshot of your vax card, see if that will upload on the App. Board faster and go straight to your favorite spot. Why are you attacking me? Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. You walk along the corridor and voila! I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Their NEW applications is horrendous we've had so many issues with it. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Will that be a problem? and well deliver it to you with no service charge. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that.