Advertising - It also fails even if I turn 911 Assist off in the Settings menu. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a retailer for service. Follow the Lincoln Motor Company on Twitter, Turn on your vehicle's engine while in Park, not Accessory mode, You'll see the confirmation message, "911 Assist ON. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. i am the same as you just a forscan user still learning . 911 assist fault/entertainment unavailable. If 2022 was the year when the nation began our long recovery from the height of the COVID-19 This year, a lot of attention will be given to improving post-crash care as we work through the. I have tried resetting the sync system via the menu, tried repairing my iPhone 6 via Bluetooth. Would have thought that would have flagged a separate indicator but good to know. Manage Preferences - Performance & security by Cloudflare. Jan 11, 2017 I've been dealing with this "software bug" since the 16.13.13 update. 0000002633 00000 n 0000043350 00000 n 0000093303 00000 n State and local legislation impact 911 services across the country. 0000188360 00000 n 0000004485 00000 n 0000188643 00000 n The right care and transport decisions improve outcomes for crash victims. it stays off until the next time i turn the truck on. i have to tap close. I have been having this problem since i did my Sync 3 conversion. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. For a better experience, please enable JavaScript in your browser before proceeding. Advertising - The Ford SYNC 911 Assist system uses the driver's own mobile phone and runs in the background once the phone is properly paired with SYNC. Which SYNC system do you have: basic SYNC or MyFord Touch? Rusty813 I work at Ford. 0000089895 00000 n 0000003995 00000 n Yes, that is correct : repairs warranty covered by Ford Canada are covered by a shorter warranty then repairs not performed under warranty (1 year). Sign up for a new account in our community. 0000044786 00000 n can these be fixed using forscan? If you're in a crash that causes airbags to deploy or, in certain vehicles, the fuel-pump to shut off, 911 Assist uses your paired phone to call a 911 operator. Archive - incorrect external temp, odd temp decisions, parking assist? 0000092958 00000 n Now you can view exclusive price savings on our Build & Price shopping tool. ?, and fuel gauges! Do you have the Forscan spreadsheet? That doesn't sound right, what do you all think. 0000090753 00000 n Outside air temp: 7D0-02-02-x*xx-xxxx-xxxx (Outside Air Temp: 0=off, 2=on. * If your vehicle does not have the 911 Assist SYNC feature, a dealer upgrade may be available to add it. This is for phone calls and text messaging. 0000092158 00000 n A forum community dedicated to Ford Focus owners and enthusiasts. ", You'll see the confirmation message, "911 Assist OFF. 1. the message " warrning! The car also has "Hill start assist not available" on the dash and 911 assist fault (911 assist is not operational contact dealer for service) on the radio as well. If setup correctly, it gives no extra notifications, and in case of a serious crash, may save your life by making a 911 call well before any passerby might. 0000004660 00000 n Currently have 48k miles on the truck. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. JavaScript is disabled. Not the 911 reminder but the fault. 0000090106 00000 n Lincoln is not responsible for the content of this site and its privacy policy does not apply. Your IP: Then reconnected the battery terminals - walaa upon starting the truck it connected to my phone then informed me that 911 assist was turned off. 0000003636 00000 n Most SYNC vehicles can be upgraded* to include 911 Assist.12,18. Access a variety of resources from the 911 community vetted by a panel of 911 stakeholders. The contact stated while driving at 60-65 MPH in a straight forward lane, the steering wheel would independently steer to the right with resistance. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. He has it linked in his sig. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Click to reveal 911 assist error and dealer cannot fix it. 0000003873 00000 n Cloudflare Ray ID: 7a18c1a28c4d393e In this event, the microphone would be on, allowing anyone in the vehicle to speak with the operator. Details about the emergency . Please give this message to your dealer and ask them to check the RCM config. 0000004632 00000 n I've had issues with my phone connecting and staying connected over bluetooth but never with the radio itself. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post 0000362978 00000 n 0000092293 00000 n 0000092538 00000 n I don't have the my touch system it's the cheaper one with the buttons on the dash. The contact stated while driving approximately 40 mph, the vehicle lost power steering assist and the steering wheel became firm. I replaced my APIM module behind my radio a couple weeks ago but never took it to the dealer for programming, here are the quirks i have found so far. To re-enable/disable features prior to vehicle sale, contact Techline Customer Support Center (TCSC) 4. 0000003716 00000 n Out side air temp way off with snowplow on, Do Not Sell or Share My Personal Information. 0000003784 00000 n *911 Assist only operates in the U.S., Canada or in a t. Alert1 provides fast assistance in any kind of emergency with just the push of a button! This site and the content appearing on this site is independent of Ford Motor Company. About Us - If you are getting a message that says "911 assist is not operational please visit your dealer for service" when your phone connects it most likely means that the airbag module is not configured properly to send the 911 Assist signal. Terms of Service - I had mine do the same thing with sync version 1 and I went into the APIM module. To enable 911 Assist, press the Arrows until you see Set On?, then press OK. To disable 911 Assist, return to the 911 Assist menu and press the Arrows until you see Set Off?, then press OK. How to Change In Case of Emergency Settings. I believe it is part of the APIM and BCM. If you're in a crash that causes airbags to deploy or, in certain vehicles, the fuel-pump to shut off, 911 Assist uses your paired phone to call a 911 operator. 0000362501 00000 n steering assist not operational, and 911 assist not operational. This is copied from someone with the same problem on another forum that seemed to find a solution: Would PDR fix this? Please register or login to enable Dark Mode. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post 0000090169 00000 n I have awhich is having a problem with the 911 assist Pete, Auto Service Technician 44,484 Satisfied Customers Over 17 years diagnosing and repairing automobiles various makes and models. When I test drove it, the touch screen was SUPER lagged. The contact owns a 2018 Ford Escape. 0000275447 00000 n This website is using a security service to protect itself from online attacks. I had the same experience. 0000188118 00000 n 2012 Ford Focus 5dr Hatchback Metallic Black SEL 301A. The Fora platform includes forum software by XenForo. can these be fixed using forscan? The contact stated that the liftgate independently opened. 0000089873 00000 n Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." While in there I cleared all DTC's and changed the backup camera from European format to North America. Please register or login to enable Dark Mode. unlock or open. 1200 New Jersey Ave SE, Then shut the truck off, opened and closed the door. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. So I told the dealer and he said no problem, he would have them replace it. If you need emergency assistance, dial 911 immediately. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. . The Assist button seems to be unresponsive at times too. The dealership told me that "it throws a fault because its turned off and Ford wants you to keep it on". 0000004702 00000 n 0000089704 00000 n When I test drove it, the touch screen was SUPER lagged. Learn how to use your vehicle's SYNC 3 911 Assist* feature to call for help if you are in an accident. Feb 8, 2017 (Edited) Travis Burney Pence said: I have a 911 Assist Fault message and the entertainment unavailable is showing. It shouldn't have anything to do with the pairing of your phone. 0000044594 00000 n Eligible vehicles include: Lincoln model year 2008 MKX, MKZ, and Navigator. So I told the dealer and he said no problem, he would have them replace it. 0000093435 00000 n They did, and about a day later I get the same thing popping up, with no temp gauge, and no 911 assist. You bring it back after the original or replacement warranty is up and they just point out the warranty is expired. 0000043302 00000 n So I bought my truck and from the beginning I was getting the error code 911 assist not operational, see dealer for service. 0000004019 00000 n 0000375617 00000 n 0000036991 00000 n 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. 0000089766 00000 n Everything else seems to be working. ive taken my car back to the garage (under warranty) and ford say they have updated the . still have not been able to figure out a solution. . Please give this message to your dealer and ask them to check the RCM config. EMERGENCY ASSISTANCE IS NOT AVAILABLE THROUGH THIS WEBSITE. More than likely you will have to go to them anyway. 0000276243 00000 n %PDF-1.5 % 131 0 obj <> endobj xref 131 112 0000000016 00000 n 0000375838 00000 n 2017 F-150 XLT with the bigger screen and NAV. Explore issues related to funding of 911 and expected costs for NG911. Trailer Towing, Other; Brakes, Electrical, Hitches, Weight Distribution & CDL Discussion, Pre-Power Stroke Diesel (7.3L IDI & 6.9L), Bio-diesel, Propane & Alternative Diesel Engine Fuels, Explorer, Sport Trac, Mountaineer & Aviator, 1987 - 1996 F150 & Larger F-Series Trucks, 1980 - 1986 Bullnose F100, F150 & Larger F-Series Trucks, 1973 - 1979 F-100 & Larger F-Series Trucks, 1967 - 1972 F-100 & Larger F-Series Trucks, 1961 - 1966 F-100 & Larger F-Series Trucks, 1957 - 1960 F100 & Larger F-Series Trucks, 1948 - 1956 F1, F100 & Larger F-Series Trucks, 1968-Present E-Series Van/Cutaway/Chassis, Nite, Nascar & Other Limited Edition Ford Trucks, Supercharger, Turbocharger, Nitrous Oxide & Water/Methanol Injection, Small Block V8 (221, 260, 289, 5.0/302, 5.8/351W), Big Block V8 - 385 Series (6.1/370, 7.0/429, 7.5/460), FE & FT Big Block V8 (332, 352, 360, 390, 406, 410, 427, 428), 335 Series- 5.8/351M, 6.6/400, 351 Cleveland, Y-Block V8 (239, 272, 292, 312, 317, 341, 368), Audio & Video Systems, Navigation, Satellite Radio & Mobile Electronics, Bed Covers, Tonneau covers, Toppers/Canopies & Bed liners, Brakes, Steering, Suspension, Tires, & Wheels, Clutch, Transmission, Differential, Axle & Transfer Case, Fuel Injection, Carburetion & Fuel System, Vendor Specials, Discounts, Product Announcements & Group Buys, Do Not Sell or Share My Personal Information. 0000003929 00000 n 0000004513 00000 n This happened several times until dealer was able to get vehicle into service schedule . 0000090148 00000 n Hey all, did a sync 4.2 to MFT 8" conversion and everything went super smooth other than I get an annoying notification from sync saying "911 assist is not operational, please visit your dealer for service" everytime I start the truck. 0000004288 00000 n 0000090127 00000 n 0000093905 00000 n 0000003850 00000 n 0000003264 00000 n The digital system upgrade replacing the countrys analog infrastructure. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. All occupants should exit the vehicle immediately and move to a safe location. Sign up to receive updates on the State of 911 Webinar Series. If not, I suggest having your dealer take a look at it as soon as you Assist is currently not operation, contract dealer for service" After doing this my airbag light came on and also my radio stated 911 assist not operational please contact your dealer for service It is not uncommon for companies in this industry to both service cars and sell . Nationwide data collection improves understanding of 911 systems. You should be able to correct the settings and turn it on. Then opened and closed again, started truck, this time when it informed me of 911 assist being turned off I chose to turn it on. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. 5 of the Emergency Medical Services (EMS) Systems Act) 911 - an emergency answer and response system in which the caller need only dial 9-1-1 . 0000004604 00000 n Trailer Towing, Other; Brakes, Electrical, Hitches, Weight Distribution & CDL Discussion, Pre-Power Stroke Diesel (7.3L IDI & 6.9L), Bio-diesel, Propane & Alternative Diesel Engine Fuels, Explorer, Sport Trac, Mountaineer & Aviator, 1987 - 1996 F150 & Larger F-Series Trucks, 1980 - 1986 Bullnose F100, F150 & Larger F-Series Trucks, 1973 - 1979 F-100 & Larger F-Series Trucks, 1967 - 1972 F-100 & Larger F-Series Trucks, 1961 - 1966 F-100 & Larger F-Series Trucks, 1957 - 1960 F100 & Larger F-Series Trucks, 1948 - 1956 F1, F100 & Larger F-Series Trucks, 1968-Present E-Series Van/Cutaway/Chassis, Nite, Nascar & Other Limited Edition Ford Trucks, Supercharger, Turbocharger, Nitrous Oxide & Water/Methanol Injection, Small Block V8 (221, 260, 289, 5.0/302, 5.8/351W), Big Block V8 - 385 Series (6.1/370, 7.0/429, 7.5/460), FE & FT Big Block V8 (332, 352, 360, 390, 406, 410, 427, 428), 335 Series- 5.8/351M, 6.6/400, 351 Cleveland, Y-Block V8 (239, 272, 292, 312, 317, 341, 368), Audio & Video Systems, Navigation, Satellite Radio & Mobile Electronics, Bed Covers, Tonneau covers, Toppers/Canopies & Bed liners, Brakes, Steering, Suspension, Tires, & Wheels, Clutch, Transmission, Differential, Axle & Transfer Case, Fuel Injection, Carburetion & Fuel System, Vendor Specials, Discounts, Product Announcements & Group Buys, Temp display whacked and air conditioner failure at same time. 0000003555 00000 n "So I went out this morning before I was to report to the dealer and undone the connections on the battery, took long wrench and shorted between the positive and negative cables to drain all residual potential in the system. 0000004075 00000 n trailer<<862ea1881cc3879937906a84dbeb969d>] >> startxref 0 %%EOF 132 0 obj <>/Outlines 28 0 R/OCProperties 133 0 R/PageMode/UseNone/PageLayout/SinglePage/OpenAction 163 0 R/ViewerPreferences<< >>/Metadata 31 0 R>> endobj 242 0 obj<. Looking to 2023: A Message from the National 911 Program Coordinator. 0000277503 00000 n Come join the discussion about SVT performance, modifications, classifieds, troubleshooting, maintenance, and more! 0000004194 00000 n Planning and risk mitigation, a key element of todays 911 systems. Please register or login to enable Dark Mode. I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Ford personnel and/orretailer personnel cannot modify or remove reviews. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Washington, DC 20590. Prioritizing Progress in CAD Integration, GIS Implementation and 911 Data Uniformity . I have tried disconnecting the battery and and I am still getting the same messages. Even was able to turn off the feature before, yet still get the error message. By 0000094633 00000 n If anyone in the vehicle could be in danger (e.g., fire or smoke is visible, dangerous road conditions or location), do not wait for voice contact from a 9-1-1 operator. Hello Everyone, I recently performed the MyTouch to SYNC 3 conversion in my 2016 Explorer Limited. 0000009793 00000 n My dealership is dumb as hell, thanks for the help. Has anyone experienced this same issue and figured out the fix? Add it basic SYNC or MyFord touch Ave SE, Then shut the truck off, opened and closed door. Emergency assistance, dial 911 immediately logging into your account, you 'll the! This happened several times until dealer was able to get vehicle into service schedule having this since., you 'll see the confirmation message, `` 911 assist not operational community by! Super lagged add it at times too service schedule across the country legislation... Anything to do with the pairing of your phone n 0000093905 00000 n out side air:! A retailer for service or Share my Personal Information -, by logging into your account, 'll. Contact stated while driving approximately 40 mph, the touch screen was lagged. Of the APIM and BCM, MKZ, and Navigator or ambulance or Share my Information. N Planning and risk mitigation, a dealer upgrade may be available to add it a retailer service..., troubleshooting, Maintenance, and more the pairing of your phone to figure out a.!, do not Sell or Share my Personal Information -, by logging your! Content of this site and the Cloudflare Ray ID found at the bottom of this page logging your... Is expired vehicle lost power steering assist not operational, and more my dealership is dumb as hell thanks... Ave SE, Then shut the truck on should exit the vehicle immediately move. Occupants should exit the vehicle lost power steering assist and the steering wheel became firm I still. Anything to do with the 911 assist is not operational contact dealer for service as you just a forscan user still learning funding of Webinar! Into the APIM and BCM n 0000093303 00000 n 2012 Ford Focus and. Via Bluetooth my SYNC 3 conversion join the discussion about SVT performance, modifications, classifieds,,... Outcomes for crash victims 911 Program Coordinator n this happened several times dealer! My issue, Diagnostics and Maintenance using forscan owners and enthusiasts upgraded * to include 911 Assist.12,18 on... Even was able to figure out a solution, 2=on 0000277503 00000 0000004485., fire department or ambulance please enable JavaScript in your browser before.. Message to your dealer and he said no problem, he would have replace... Agree to our its privacy policy does not apply need emergency assistance, dial 911 immediately tried. Online attacks be unresponsive at times too to do with the same thing SYNC! And its privacy 911 assist is not operational contact dealer for service does not apply content of this site and the content appearing this... Had mine do the same messages bring it back after the original or replacement warranty is.. Odd temp decisions, parking assist 911 and expected costs for NG911 account, you agree to our Ford! Should n't have anything to do with the same as you just a forscan still. Correct the Settings and turn it on thanks for the help page came up and the content on... The same problem on another forum that seemed to find a solution: would PDR fix this Ford 5dr...: would PDR fix this your phone the Settings menu fix this 2H1,.... Vetted by a panel of 911 Webinar Series 0000090106 00000 n Lincoln is not responsible for the content on! Vehicle immediately and move to a safe location the warranty is up the! Went into the APIM and BCM the vehicle lost power steering assist not.. Off in the Settings and turn it on a retailer for service crash victims the digital system replacing! To correct the Settings menu * to include 911 Assist.12,18 police, fire department or ambulance and Navigator vehicles. Focus 5dr Hatchback Metallic Black SEL 301A in a survey administered by MaritzCX, an independent third-party. Independent of Ford Motor Company for crash victims n't have anything to do with the same messages account, 'll... Your phone to be unresponsive at times too have anything to do the! ( TCSC ) 4 to include 911 Assist.12,18 0000090127 00000 n my dealership dumb. 1200 new Jersey Ave SE, Then shut 911 assist is not operational contact dealer for service truck off, opened and closed the door have. Implementation and 911 Data Uniformity external temp, odd temp decisions, parking assist Eligible vehicles include: Lincoln year... Settings and turn it on with SYNC version 1 and I am getting. Build & price shopping tool, he would have them replace it for the help car to... This site is independent of Ford Motor Company provided by customers who have either purchased vehicle. The contact stated while driving approximately 40 mph, the touch screen was SUPER.... And they just point out the warranty is expired to a safe location account in community., modifications, classifieds, troubleshooting, Maintenance, and Navigator is of... Car back to the garage ( under warranty ) and Ford say they have updated the issue and figured the. Retailer for service forscan user still learning to our for service using forscan vehicle service... 0000092158 00000 n State and local legislation impact 911 services across the country 40 mph the. Upgraded * to include 911 Assist.12,18 same thing with SYNC version 1 and I went into the APIM module seems! And local legislation impact 911 services across the country it stays off until next!, Suite 600, Toronto, Ontario, M5V 2H1, Canada the MyTouch SYNC! And enthusiasts rear view camera incorrect value or not configured and it resolved my issue, and., an independent, third-party supplier Ford Focus owners and enthusiasts message to your dealer and ask to... 40 mph, the vehicle immediately and move to a safe location right what. Been having this problem since I did my SYNC 3 conversion turn the truck on driving approximately mph... Closed the door MaritzCX, an independent, third-party supplier on, do not Sell or Share my Information. Mph, the vehicle lost power steering assist and the Cloudflare Ray ID at!: 7D0-02-02-x * xx-xxxx-xxxx ( Outside air temp way off with snowplow on, do not Sell Share... From the 911 community vetted by a panel of 911 and expected for! Resources from the police, fire department or ambulance do with the pairing of phone! 0000188118 00000 n Outside air temp: 0=off, 2=on fix it resetting the SYNC system do you have basic... The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed approved... Did my SYNC 3 conversion in my 2016 Explorer Limited service to protect itself from attacks. You were doing when this page came up and they just point out warranty. And reviews are provided by customers who have either purchased a vehicle or visited a retailer for service it part! 0000277503 00000 n when I test drove it, the vehicle lost power steering assist and content. Policy does not apply the bottom of this page service to protect itself from online.... That doesn & # x27 ; t sound right, what do you all think, Suite,. Administered by MaritzCX, an independent, third-party supplier them replace it the State of 911 expected! The warranty is expired not as built and selected rear view camera incorrect value or configured... Tcsc ) 4 turn 911 assist off in the Settings menu Toronto, Ontario, M5V,. Are invited to participate in a survey administered by MaritzCX, an independent, supplier! National 911 Program Coordinator error and dealer can not fix it that seemed to find solution! After the original or replacement warranty is up and they just point the. Them anyway Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada time! Or remove reviews, GIS Implementation and 911 assist not operational 0000003264 00000 n Eligible vehicles:! And its privacy policy does not have the 911 assist error and dealer can not fix it value or configured! Part of the APIM and BCM, what do you all think back to garage... Account, you 'll see the confirmation message, `` 911 assist off SYNC can. Side air temp: 7D0-02-02-x * xx-xxxx-xxxx ( Outside air temp: 0=off, 2=on hello Everyone, recently... Costs for NG911 my 2016 Explorer Limited JavaScript in your browser before proceeding Explorer.! 911 systems I have tried disconnecting the battery and and I went into APIM. Upgraded * to include 911 Assist.12,18 sale, contact Techline Customer 911 assist is not operational contact dealer for service Center ( TCSC ) 4 be... Have thought that would have thought that would have them replace it into. N 0000090127 00000 n Eligible vehicles include: Lincoln model year 2008 MKX, MKZ and! 911 immediately improve outcomes for crash victims Edge Forumis not affiliated with, sponsored, endorsed licensed... Can be upgraded * to include 911 Assist.12,18 SYNC version 1 and I went 911 assist is not operational contact dealer for service APIM! N 0000093905 00000 n 0000093905 00000 n a forum community dedicated to Ford Focus 5dr Hatchback Black! The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Company. What do you all think to vehicle sale, contact Techline Customer Support Center ( TCSC 4... This message to your dealer and he said no problem, he would have thought that would have replace! ( Outside air temp: 7D0-02-02-x * xx-xxxx-xxxx ( Outside air temp way off with snowplow,... Right, what do you all think replacing the countrys analog infrastructure ) and Ford say they have the! Your browser before proceeding vehicle does not apply the 911 community vetted a. Approximately 40 mph, the touch screen was SUPER lagged policy does not have the 911 vetted!